ServiceNow SAM Pro Developer: Licensing & Optimization

MACHINE LEARNING TECHNOLOGIES LLC

Plano (TX)

On-site

USD 110,000 - 150,000

Full time

2 days ago

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Job summary

MACHINE LEARNING TECHNOLOGIES LLC in Plano, TX, is seeking a ServiceNow SAM Pro Developer to implement and customize SAM Pro modules, including software models, entitlements, and license positions. The role requires hands-on development in JavaScript/GlideScript and strong knowledge of SAM Pro functional components.

You will integrate SAM Pro with CMDB and ITOM tools, build dashboards, and collaborate with ITAM, Procurement, Finance, and Legal teams.

Qualifications

Hands-on experience with ServiceNow development and SAM Pro modules.
Strong understanding of software models, entitlements and license positions.
Experience with software license normalization, reconciliation, and reclamation.

Responsibilities

Implement, configure, and customize ServiceNow SAM Pro, including software models, entitlements, contracts, license positions, and publisher-specific licensing rules.
Manage software normalization, reconciliation, license reclamation, SaaS License Management, and optimization processes.
Ensure software license compliance and identify cost-saving opportunities by eliminating unused or underutilized licenses.
Configure and maintain licensing rules for major publishers, including Microsoft, Oracle, Adobe, IBM, VMware, and Salesforce.
Integrate SAM Pro with CMDB, ITOM Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, and other inventory systems.
Develop and maintain ServiceNow components using JavaScript/GlideScript, Business Rules, Script Includes, Flow Designer, IntegrationHub, and REST/SOAP APIs.
Maintain software asset data quality, ensure accurate CMDB mapping, and follow CSDM standards.
Support software publisher audits by maintaining accurate license entitlements, usage records, compliance positions, and supporting documentation.
Develop dashboards and reports covering license consumption, compliance risks, software usage, and cost optimization.
Collaborate with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations teams.
Prepare technical documentation, configuration guides, and implementation plans while providing knowledge transfer to internal teams.