Service Now SAM Pro Developer

MACHINE LEARNING TECHNOLOGIES LLC; Plano (TX); Presencial; USD 110.000 - 150.000; Jornada completa

Descripción de la vacante

MACHINE LEARNING TECHNOLOGIES LLC in Plano, TX, is seeking a ServiceNow SAM Pro Developer to implement and customize SAM Pro modules, including software models, entitlements, and license positions. The role requires hands-on development in JavaScript/GlideScript and strong knowledge of SAM Pro functional components.

You will integrate SAM Pro with CMDB and ITOM tools, build dashboards, and collaborate with ITAM, Procurement, Finance, and Legal teams.

Formación

• Hands-on experience with ServiceNow development and SAM Pro modules.
• Strong understanding of software models, entitlements and license positions.
• Experience with software license normalization, reconciliation, and reclamation.

Responsabilidades

• Implement, configure, and customize ServiceNow SAM Pro, including software models, entitlements, contracts, license positions, and publisher-specific licensing rules.
• Manage software normalization, reconciliation, license reclamation, SaaS License Management, and optimization processes.
• Ensure software license compliance and identify cost-saving opportunities by eliminating unused or underutilized licenses.
• Configure and maintain licensing rules for major publishers, including Microsoft, Oracle, Adobe, IBM, VMware, and Salesforce.
• Integrate SAM Pro with CMDB, ITOM Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, and other inventory systems.
• Develop and maintain ServiceNow components using JavaScript/GlideScript, Business Rules, Script Includes, Flow Designer, IntegrationHub, and REST/SOAP APIs.
• Maintain software asset data quality, ensure accurate CMDB mapping, and follow CSDM standards.
• Support software publisher audits by maintaining accurate license entitlements, usage records, compliance positions, and supporting documentation.
• Develop dashboards and reports covering license consumption, compliance risks, software usage, and cost optimization.
• Collaborate with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations teams.
• Prepare technical documentation, configuration guides, and implementation plans while providing knowledge transfer to internal teams.

Conocimientos

ServiceNow development

SAM Pro implementation

Software asset management

CMDB/CSDM knowledge

REST/SOAP integrations

Educación

ServiceNow CSA certification

CIS-SAM certification

CIS-ITAM/CIS-ITSM certifications

Herramientas

JavaScript/GlideScript

Flow Designer

IntegrationHub

REST/SOAP APIs

MID Server

SCCM/MECM

Intune

Jamf

CMDB/CSDM

Descripción del empleo

Job Description

Job Overview

• Job ID: J53368
• Job Title: Service Now SAM Pro Developer
• Location: Plano, TX
• Duration: 16 Months + Extension
• Domain Exposure: Media/ Entertainment
• Work Authorization: US Citizen,Green Card,OPT-EAD,CPT,H-1B,H4-EAD,L2-EAD,GC-EAD
• Client: To Be Discussed Later
• Employment Type: W-2, 1099, C2C

Key Responsibilities

• Implement, configure, and customize ServiceNow SAM Pro, including software models, entitlements, contracts, license positions, and publisher-specific licensing rules.
• Manage software normalization, reconciliation, license reclamation, SaaS License Management, and optimization processes.
• Ensure software license compliance and identify cost-saving opportunities by eliminating unused or underutilized licenses.
• Configure and maintain licensing rules for major publishers, including Microsoft, Oracle, Adobe, IBM, VMware, and Salesforce.
• Integrate SAM Pro with CMDB, ITOM Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, and other inventory systems.
• Develop and maintain ServiceNow components using JavaScript/GlideScript, Business Rules, Script Includes, Flow Designer, IntegrationHub, and REST/SOAP APIs.
• Maintain software asset data quality, ensure accurate CMDB mapping, and follow CSDM standards.
• Support software publisher audits by maintaining accurate license entitlements, usage records, compliance positions, and supporting documentation.
• Develop dashboards and reports covering license consumption, compliance risks, software usage, and cost optimization.
• Collaborate with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations teams.
• Prepare technical documentation, configuration guides, and implementation plans while providing knowledge transfer to internal teams.

Required Skills

• ServiceNow Development: 3–5+ years of hands-on ServiceNow development experience.
• ServiceNow SAM Pro: 2–3+ years of practical experience implementing and supporting SAM Pro.
• SAM Pro Functional Expertise: Software models, entitlements, license positions, normalization, reconciliation, reclamation, and SaaS License Management.
• Software Licensing: Understanding of licensing models, publisher agreements, compliance requirements, and software audits.
• ServiceNow Development Tools: JavaScript/GlideScript, Business Rules, Script Includes, Flow Designer, and IntegrationHub.
• Integrations: REST/SOAP APIs, MID Server, SCCM/MECM, Intune, Jamf, and software inventory tools.
• ServiceNow Platform Knowledge: ITSM, CMDB/CSDM, ITOM Discovery, Service Mapping, and Service Graph.
• Strong analytical, troubleshooting, documentation, and stakeholder communication skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• Certified Implementation Specialist – Software Asset Management Professional (CIS-SAM).
• CIS-ITAM and/or CIS-ITSM certifications.
• Experience in enterprise IT Asset Management, Software Asset Management, license compliance, and software cost optimization.

Equal Opportunity Employer

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.