Senior ServiceNow SAM Pro Specialist

Robotic Technologies Automation; Plano (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Robotic Technologies Automation in Plano, TX is seeking an experienced ServiceNow SAM Pro specialist to implement, configure, and customize software asset management processes.

You will manage software models, entitlements, license positions, normalization, reconciliation, and SaaS license management, integrating SAM Pro with CMDB and IT inventory tools, while ensuring license compliance and cost optimization.

Qualifications

• Hands-on ServiceNow SAM Pro implementation and support experience.
• Experience with software asset governance, license reconciliation, and cost optimization.
• Familiarity with publisher licensing and software audits.

Responsibilities

• Implement, configure, and customize ServiceNow SAM Pro, including models, entitlements, licenses, and publisher-specific rules.
• Manage software normalization, reconciliation, reclamation, SaaS license management, and optimization processes.
• Ensure software license compliance and identify cost-saving opportunities by eliminating unused or underutilized licenses.
• Configure licensing rules for major publishers and integrate SAM Pro with CMDB/IT inventory systems.
• Develop dashboards and reports on license consumption, compliance risks, usage, and cost optimization.
• Collaborate with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations teams.
• Prepare technical documentation, guides, and implementation plans; provide knowledge transfer to internal teams.

Skills

ServiceNow Development

ServiceNow SAM Pro

SAM Pro Functional Expertise

Software Licensing

Integrations (REST/SOAP)

ITOM/CMDB Knowledge

Stakeholder Communication

Tools

REST APIs

MID Server

SCCM/MECM

Intune

Jamf

Software Asset Tools

Job description

Robotic Technologies Automation in Plano, TX is seeking an experienced ServiceNow SAM Pro specialist to implement, configure, and customize software asset management processes.

You will manage software models, entitlements, license positions, normalization, reconciliation, and SaaS license management, integrating SAM Pro with CMDB and IT inventory tools, while ensuring license compliance and cost optimization.