ServiceNow SAM Analyst: Data Reconciliation & Audits

GTN Technical Staffing; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

GTN is seeking a detail-oriented SAM Analyst in Houston, TX to support software-license reconciliation and maintain accurate records in ServiceNow. This early-career role focuses on hands‑on data management, vendor coordination, and audit support, with ServiceNow SAM Pro experience valued.

You will reconcile entitlements, investigate discrepancies, and maintain information across applications and contracts, while importing Excel data and validating results.

Qualifications

• 2–5 years of SAM/ITAM or related experience.
• Strong data reconciliation skills and attention to detail.
• Hands-on ServiceNow or ability to learn quickly.
• Advanced Excel skills with large datasets and formulas.

Responsibilities

• Reconcile software entitlements against supplier records, contracts, invoices, and ServiceNow data.
• Investigate discrepancies, correct incomplete records, and document resolutions.
• Maintain application, entitlement, and contract information in ServiceNow.
• Import and normalize Excel data, map fields, and validate results.
• Access vendor portals to obtain license documentation, invoices, and proof of entitlement.
• Maintain audit evidence and improve recurring reconciliation processes.

Skills

SAM/ITAM

ServiceNow

Excel

Data reconciliation

Vendor coordination

Job description

GTN is seeking a detail-oriented SAM Analyst in Houston, TX to support software-license reconciliation and maintain accurate records in ServiceNow. This early-career role focuses on hands‑on data management, vendor coordination, and audit support, with ServiceNow SAM Pro experience valued.

You will reconcile entitlements, investigate discrepancies, and maintain information across applications and contracts, while importing Excel data and validating results.