ServiceNow SAM Analyst: Licensing & Compliance Champion

Teledyne Technologies Incorporated; Village of Chestnut Ridge (NY); On-site; USD 62,000 - 104,000; Full time

Job summary

Teledyne Technologies Incorporated is seeking a Software Asset Management Analyst to optimize software assets across their lifecycle using the ServiceNow SAM platform. You will partner with IT, Procurement, Finance, Security and Legal to reduce costs and risk.

Responsibilities include managing inventory and entitlements, configuring the SAM platform, maintaining data integrity across CMDB, and supporting vendor audits with accurate licensing documentation.

Qualifications

• Bachelor’s degree in Information Systems, Business, or related field (or equivalent experience).
• 3-5+ years experience in Software Asset Management (SAM), IT Asset Management (ITAM), or related discipline.
• Hands-on experience with SAM/ITSM tooling; ServiceNow SAM experience strongly preferred.

Responsibilities

• Manage software asset inventory, entitlements, usage data and compliance activities using ServiceNow SAM Professional.
• Configure, maintain, and enhance the ServiceNow SAM platform, including software models, entitlements, and normalization processes.
• Implement and validate ServiceNow SAM configuration changes, upgrades/patches, and new features; build and maintain dashboards and automate SAM workflows where possible.
• Maintain data integrity across CMDB and asset repositories; validate and reconcile data from discovery tools, contracts, invoices, and vendor portals.
• Track software usage vs. entitlements; perform reconciliation and compliance reporting to identify and mitigate license risk.
• Support internal and external vendor audits (e.g., Microsoft, Oracle, Adobe); prepare audit evidence and maintain licensing documentation.
• Analyze usage and licensing data to identify cost optimization opportunities (e.g., reclamation/re-harvesting, downgrades) and support license utilization improvements.
• Support software request, approval, and fulfillment workflows.
• Integrate SAM with discovery and endpoint/asset sources (e.g., ServiceNow Discovery, SCCM, Intune; other tools as applicable)
• Work with the internal ServiceNow team, partner with Procurement, Finance, and Security stakeholders to communicate compliance posture, savings opportunities, and risk
• Assist with defining and enforcing SAM governance, standards, and best practices; support continuous improvement of SAM processes and tooling and provide executive-level insights via reporting and dashboards
• Partner with Procurement and Legal on software contracts, renewals, and licensing terms; support vendor negotiations with accurate usage and entitlement insights

Skills

Analytical skills

Cross-functional collaboration

Communication

Problem-solving

Education

Bachelor’s degree in Information Systems, Business, or related field

Tools

ServiceNow SAM

ITSM tooling

CMDB

Discovery tools

SCCM

Intune

Job description

Teledyne Technologies Incorporated is seeking a Software Asset Management Analyst to optimize software assets across their lifecycle using the ServiceNow SAM platform. You will partner with IT, Procurement, Finance, Security and Legal to reduce costs and risk.

Responsibilities include managing inventory and entitlements, configuring the SAM platform, maintaining data integrity across CMDB, and supporting vendor audits with accurate licensing documentation.