ServiceNow SAM Analyst: Optimize Licenses & Compliance

Teledyne LeCroy Korea; Billerica (MA); On-site; USD 78,000 - 104,000; Full time

Job summary

Teledyne Technologies Incorporated has a Software Asset Management Analyst role to manage software assets throughout their lifecycle using ServiceNow SAM, ensuring license compliance and cost control. You will work with IT, Procurement, Finance, Security, and Legal to improve data quality, support audits, and reduce license risk while enabling governance and reporting.

Required: 3–5+ years in SAM/ITAM, ServiceNow SAM experience, knowledge of licensing models, and a Bachelor’s degree in

Qualifications

• 3–5+ years in Software Asset Management (SAM) or IT Asset Management (ITAM)
• Hands-on experience with SAM/ITSM tooling; ServiceNow SAM experience strongly preferred
• Experience with major software licensing models (e.g., Microsoft, Oracle, IBM, Adobe, SAP, SaaS)
• Experience with CMDB and ITSM processes
• Strong analytical, reporting, and problem-solving skills
• Excellent communication and cross-functional collaboration skills

Responsibilities

• Manage software asset inventory, entitlements, usage data and compliance activities using ServiceNow SAM
• Configure, maintain, and enhance the ServiceNow SAM platform, including software models, entitlements, and normalization processes
• Maintain data integrity across CMDB and asset repositories; validate and reconcile data from discovery tools, contracts, invoices, and vendor portals
• Track software usage vs. entitlements; perform reconciliation and compliance reporting to identify and mitigate license risk
• Support internal and external vendor audits (e.g., Microsoft, Oracle, Adobe); prepare audit evidence and maintain licensing documentation
• Analyze usage and licensing data to identify cost optimization opportunities (e.g., reclamation/re-harvesting, downgrades) and support license utilization improvements
• Support software request, approval, and fulfillment workflows
• Integrate SAM with discovery and endpoint/asset sources (e.g., ServiceNow Discovery, SCCM, Intune; other tools as applicable)
• Work with the internal ServiceNow team, partner with Procurement, Finance, and Security stakeholders to communicate compliance posture, savings opportunities, and risk
• Assist with defining and enforcing SAM governance, standards, and best practices; support continuous improvement of SAM processes and tooling and provide executive-level insights via reporting and dashboards
• Partner with Procurement and Legal on software contracts, renewals, and licensing terms; support vendor negotiations with accurate usage and entitlement insights

Skills

SAM/ITAM experience

ServiceNow SAM

Licensing models knowledge

CMDB/ITSM processes

Data analysis and reporting

Cross-functional collaboration

Education

Bachelor’s degree in Information Systems, Business, or related field

Tools

ServiceNow

SCCM

Intune

Job description

Teledyne Technologies Incorporated has a Software Asset Management Analyst role to manage software assets throughout their lifecycle using ServiceNow SAM, ensuring license compliance and cost control. You will work with IT, Procurement, Finance, Security, and Legal to improve data quality, support audits, and reduce license risk while enabling governance and reporting.

Required: 3–5+ years in SAM/ITAM, ServiceNow SAM experience, knowledge of licensing models, and a Bachelor’s degree in