ServiceNow PM Workflows Consultant

Openkyber, LLC; Alaska; On-site; USD 140,000 - 190,000; Full time

Job summary

Openkyber, LLC is seeking a Senior French-Speaking ServiceNow Consultant to support an existing production ServiceNow environment across ITSM, ITAM, and Workplace Service Delivery (WSD).

The role requires leading client workshops, guiding ITIL-aligned practices, and driving automation with Now Assist and AI features. Strong senior-level ServiceNow expertise, French language proficiency, and stakeholder management are essential.

Qualifications

• Senior-level experience as a ServiceNow Consultant.
• Hands-on functional expertise across ITSM, ITAM, and WSD.
• Ability to lead workshops and manage stakeholders.
• French language proficiency is mandatory.
• Strong understanding of ITIL/service management practices.

Responsibilities

• Act as a senior ServiceNow consultant and trusted advisor to business and technical stakeholders.
• Lead and participate in end-client meetings, workshops, and process discussions.
• Provide guidance on ITSM, ITAM, and WSD processes within an existing production environment.
• Assess current processes, identify gaps, and recommend opportunities for modernization and optimization.
• Support platform upgrades and modernization of legacy workflows, dashboards, flows, and processes.
• Drive adoption of Now Assist, AI Search, Virtual Agent, mobile capabilities, and automation.
• Improve service desk maturity through ITIL-aligned practices and streamlined agent/approver experiences.
• Identify opportunities for recurring-request automation, external integrations, and high-ROI agentic workflows.
• Support improvements across incident and change management, including simplified forms, playbooks, CI automation, and freeze-period management.
• Enhance Service Catalog capabilities, including SSO access provisioning and mobile approvals.

Skills

Senior ServiceNow

ITIL Knowledge

Stakeholder Management

Workshop Facilitation

French Language

Tools

ServiceNow Platform

Job description

Role : Senior French-Speaking ServiceNow Consultant Experience: 12+ years is must

Role Overview

We are seeking a Senior French-Speaking ServiceNow Consultant to support an existing production ServiceNow environment across ITSM, ITAM, and Workplace Service Delivery (WSD).

Key Responsibilities

• Act as a senior ServiceNow consultant and trusted advisor to business and technical stakeholders.
• Lead and participate in end-client meetings, workshops, and process discussions.
• Provide guidance on ITSM, ITAM, and WSD processes within an existing production environment.
• Assess current processes, identify gaps, and recommend opportunities for modernization and optimization.
• Support platform upgrades and modernization of legacy workflows, dashboards, flows, and processes.
• Drive adoption of Now Assist, AI Search, Virtual Agent, mobile capabilities, and automation.
• Improve service desk maturity through ITIL-aligned practices and streamlined agent/approver experiences.
• Identify opportunities for recurring-request automation, external integrations, and high-ROI agentic workflows.
• Support improvements across incident and change management, including simplified forms, playbooks, CI automation, and freeze-period management.
• Enhance Service Catalog capabilities, including SSO access provisioning and mobile approvals.

Required Qualifications

• Strong senior-level experience as a ServiceNow Consultant / Functional Consultant / Advisory Consultant.
• Hands-on functional expertise across ITSM, ITAM, and WSD.
• Strong understanding of ServiceNow production environments and platform modernization.
• Experience with project management, process organization, and stakeholder management.
• Ability to lead workshops, structure requirements, and provide business-process guidance.
• Experience with Now Assist, AI Search, Virtual Agent, ServiceNow Mobile, and automation is highly desirable.
• Strong understanding of ITIL/service management practices.
• French language proficiency is mandatory.

Preferred Experience

• ServiceNow platform upgrades and modernization.
• Reducing legacy customizations and adopting out-of-the-box ServiceNow functionality.
• Agentic AI and workflow automation.
• Service Catalog and access-provisioning processes.
• Incident, Change, Request, Asset, and Workplace Service Management.