ServiceNow Technical Lead

In4Matic; Town of Belgium (WI); Hybrid; EUR 90,000 - 130,000; Full time

Job summary

In4Matic is seeking an experienced ServiceNow Technical Lead to drive the technical implementation of ServiceNow solutions across multiple domains, collaborating with architects, functional consultants and development teams to deliver scalable, high-quality outcomes.

You will design and govern technical delivery, provide platform governance, develop integrations, and mentor other consultants while being based on-site at client locations in the European Economic Area.

Qualifications

• ServiceNow CSA certification is required.
• At least one CIS or ServiceNow Developer certification.
• Excellent English communication skills.
• EEA residence and work authorization required.
• On-site work with client locations in the EEA.

Responsibilities

• Lead technical implementation and configuration of ServiceNow solutions across domains.
• Design integrations between ServiceNow and external apps.
• Support architects with technical designs and governance.
• Produce detailed technical designs and documentation.
• Deliver development tasks, configurations, and testing activities.
• Create and maintain ATF solutions for platform quality.
• Mentor consultants and act as escalation point for incidents.
• Promote platform health and adopt best practices.

Skills

Flow Designer

Workflows

Business Rules

Client Scripts

UI Policies

UI Actions

UI Pages

Script Includes

Service Catalog

Integrations

Reporting & Dashboards

Job description

Function

We're looking for an experienced ServiceNow Technical Lead to join our client's digital transformation team. In this role, you will lead the technical implementation of ServiceNow solutions across a range of business domains, working closely with architects, functional consultants and development teams to deliver scalable, high-quality solutions. You will play a key role in solution design, technical delivery, platform governance and the continuous evolution of the ServiceNow ecosystem.

Key Responsibilities

• Lead the technical implementation and configuration of ServiceNow solutions, including areas such as IT Asset Management (ITAM), Hardware Asset Management (HAM), Software Asset Management (SAM), IT Service Management (ITSM), HR, IT Operations Management (ITOM), SecOps and App Engine.
• Design and implement integrations between ServiceNow and external enterprise applications.
• Support solution and platform architects in defining technical architecture and best-practice designs.
• Produce detailed technical designs and technical documentation.
• Deliver development and configuration activities, including customisations, integrations, automated testing and system integration testing.
• Create and maintain Automated Test Framework (ATF) solutions to ensure platform quality and reliability.
• Mentor and guide other ServiceNow consultants, performing peer reviews and quality assurance activities.
• Act as an escalation point for complex production incidents and provide third-line support when required.
• Promote platform health, governance standards and ServiceNow best practices across all implementations.

Your Profile

• Minimum 3 years' experience as a ServiceNow Technical Consultant or Technical Lead.
• Minimum 3 years' hands-on experience in ServiceNow development and administration.
• Proven experience delivering solutions across at least two different ServiceNow product areas.
• Demonstrated experience designing and implementing integrations with non-ServiceNow platforms.
• Strong expertise in ServiceNow technical components, including:
  • Flow Designer
  • Workflows
  • Business Rules
  • Client Scripts
  • UI Policies and UI Actions
  • UI Pages and UI Macros
  • Script Includes
  • Service Catalog Items
  • Web Services and Integrations
  • Reporting and Dashboards
• Solid experience with:
  • ITSM implementations
  • CMDB and CSDM design and implementation
  • ITOM Discovery
  • Asset Management, including SAM and HAM
  • Agile delivery environments
  • Technical design documentation
  • Peer reviews and quality assurance processes
  • ATF setup and maintenance

Qualifications & Requirements

• ServiceNow Certified System Administrator (CSA) certification.
• At least one additional Certified Implementation Specialist (CIS) or ServiceNow Developer certification.
• ServiceNow Application Developer certification is highly desirable.
• Excellent verbal and written communication skills in English.
• Must be based and authorised to work within the European Economic Area (EEA).
• Willingness to work predominantly on-site at the client's location, with on-site requirements communicated throughout the engagement.

This is an excellent opportunity for a technically strong ServiceNow professional who enjoys leading complex implementations, mentoring team members and delivering enterprise-scale solutions within a dynamic and collaborative environment.

Contactperson & Reference

• Reference #: INW28051
• Pieter Messely
• [e-mail]