ServiceNow Platform Engineer IV - Hybrid/Remote

Ahold Delhaize USA

Quincy (MA)

Hybrid

USD 146,960 - 220,440

Full time

14 days+

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Job summary

Ahold Delhaize USA is seeking a ServiceNow Platform Engineer IV to design and operate core platform services and developer productivity tooling, embedding automation and security across the stack. This senior IC role accelerates delivery, improves reliability, and enforces governance at scale.

The position supports a flexible hybrid work model with 3 in-person days at core locations (Salisbury, NC; Chicago, IL; Quincy, MA) and 2 remote days, and requires full work authorization in the United

Qualifications

8+ years in platform or infrastructure engineering.
Strong background in automation, CI/CD, and container/runtime services.
Proven incident response and reliability engineering skills.
Effective communication and influence.

Responsibilities

Architect platform services and CI/CD capabilities using reusable modules.
Champion best-in-class ServiceNow development practices, maximizing use of OOB capabilities to accelerate delivery, ensure platform consistency, and reduce operational risk.
Automate provisioning, configuration, and compliance validations.
Harden platforms and pipelines with integrated controls and guardrails.
Improve observability, tuning signals for fast diagnosis.
Lead migrations, upgrades, and complex incidents.
Document standards, runbooks, and developer guides.
Mentor engineers and champion product mindset practices.
May be called upon to support critical escalations and must be available during urgent IT incidents as needed.