ServiceNow Platform Engineer IV — Automation & Reliability

ViziRecruiter,LLC.

Chicago (IL)

Hybrid

USD 146,960 - 220,440

Full time

14 days+

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Job summary

Ahold Delhaize USA is seeking a ServiceNow Platform Engineer IV to design and operate core platform services and developer productivity tooling. This senior role focuses on automation, security, and scalable governance, delivering reliable platform capabilities to shorten lead times and improve developer satisfaction.

The position supports a flexible/hybrid schedule with 3 in-person days at core locations (Salisbury, NC; Chicago, IL; Quincy, MA) and 2 remote days.

Qualifications

Bachelor's degree or equivalent years of work experience.
8+ years in platform or infrastructure engineering.
Strong background in automation, CI/CD, and container/runtime services.
Proven incident response and reliability engineering skills.
Effective communication and influence.

Responsibilities

Architect platform services and CI/CD capabilities using reusable modules.
Champion best-in-class ServiceNow development practices, maximizing OOB capabilities to accelerate delivery, ensure platform consistency, and reduce operational risk.
Automate provisioning, configuration, and compliance validations.
Harden platforms and pipelines with integrated controls and guardrails.
Improve observability, tuning signals for fast diagnosis.
Lead migrations, upgrades, and complex incidents.
Document standards, runbooks, and developer guides.
Mentor engineers and champion product mindset practices.
May be called upon to support critical escalations and must be available during urgent IT incidents as needed.