ServiceNow Platform Operations Executive - Hybrid Leadership

Ahold Delhaize USA; Salisbury (NC); Hybrid; USD 151,200 - 226,800; Full time

Job summary

Ahold Delhaize USA is seeking a Senior Manager to lead ServiceNow Platform Operations, overseeing a team of platform managers and engineers responsible for delivering capabilities, integrations, and enhancements across the enterprise.

The role focuses on translating strategy into a structured roadmap, driving platform reliability, and accelerating adoption across engineering, operations, and business teams, with a hands‑on leadership style and strong governance.

Qualifications

• Bachelor’s degree or equivalent experience.
• 10+ years in platform, product, or technical management roles; experience leading ServiceNow platform teams strongly preferred.
• Demonstrated success delivering ServiceNow platform capabilities, integrations, and technical enhancements in complex enterprise environments.
• Strong understanding of ServiceNow platform reliability, workflow design, automation, and integration patterns.
• Proven ability to lead teams through ambiguity, resolve issues hands‑on, and drive clear execution across multiple stakeholders.
• Skilled in backlog management, agile delivery, problem‑solving, and translating requirements into actionable technical outcomes.
• Strong communication and stakeholder management across engineering, operations, and business teams.

Responsibilities

• Translate strategy into actionable platform roadmap and backlogs with measurable outcomes.
• Lead a team of platform managers and engineers, providing coaching and direction while contributing to design and delivery.
• Drive platform capability development, integrations, and enhancements to improve efficiency and standardize workflows.
• Oversee platform health, reliability, and incident analysis; manage technical debt.
• Capture requirements across engineering, product, operations, and business teams; align on standards.
• Improve operator and user experience by simplifying workflows and ensuring scalable capabilities.
• Manage cross-team dependencies and integration lifecycles for coordinated delivery.
• Enforce governance standards, architecture patterns, security, and lifecycle best practices.
• Monitor adoption and business outcomes; iterate based on data and feedback.
• Advance automation and AI-enabled enhancements to reduce manual effort and accelerate ticket resolution.
• Collaborate with vendors/partners and communicate progress to senior leadership.

Skills

Platform leadership

ServiceNow

Backlog management

Agile delivery

Problem solving

Stakeholder management

Team coaching

Execution discipline

Communication

Governance

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

Observability tooling

Job description

Ahold Delhaize USA is seeking a Senior Manager to lead ServiceNow Platform Operations, overseeing a team of platform managers and engineers responsible for delivering capabilities, integrations, and enhancements across the enterprise.

The role focuses on translating strategy into a structured roadmap, driving platform reliability, and accelerating adoption across engineering, operations, and business teams, with a hands‑on leadership style and strong governance.