ServiceNow Platform Engineer: ITSM & Workflows

logicerainc; Apex (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

logicerainc is seeking a ServiceNow Developer/Administrator to design, develop, and maintain ServiceNow applications and workflows in alignment with business requirements.

The role involves implementing components such as business rules, client scripts, UI Policies, and integrations, while following SDLC and security standards. Collaboration with process owners and SMEs is required to optimize KPIs and SLAs.

Qualifications

• Bachelor’s degree in Computer Science or a related Engineering field is required.
• Minimum 2 years of experience in ITSM Configuration and Administration.
• Experience with ITSM and CMDB processes and related incidents, requests, changes, problems, knowledge base.

Responsibilities

• Develop and maintain ServiceNow applications, modules and workflows in alignment with requirements.
• Build and maintain ServiceNow components including Custom Apps, business rules, client scripts, UI Policies, flow designer workflows, forms, integrations.
• Apply platform best practices and adhere to established development standards and patterns.
• Collaborate with process owners and SMEs to understand processes, KPIs and SLAs.
• Translate business requirements into effective technical solutions.
• Provide guidance on integration approaches and best practices; support maintenance, enhancements and issue resolution.
• Perform unit and system testing and support UAT to ensure quality, performance and security standards.
• Configure documentation to ensure compliance with security policies and SDLC processes.
• Stay current on ServiceNow platform capabilities and identify opportunities for platform enhancements.
• Assist with administration of on-prem environments, including updates, patches, and upgrades; debug and troubleshoot production issues.

Skills

ServiceNow

ITSM Configuration

ITSM Administration

Education

Bachelor’s degree in Computer Science or related Engineering

Tools

Flow Designer

CMDB ITSM

Job description

logicerainc is seeking a ServiceNow Developer/Administrator to design, develop, and maintain ServiceNow applications and workflows in alignment with business requirements.

The role involves implementing components such as business rules, client scripts, UI Policies, and integrations, while following SDLC and security standards. Collaboration with process owners and SMEs is required to optimize KPIs and SLAs.