ServiceNow Platform Engineer — Automation & Governance

Judge Group, Inc.; Minneapolis (MN); On-site; USD 88,000 - 95,000; Full time

Job summary

Judge Group, Inc. in Minneapolis, MN seeks a ServiceNow Platform Engineer to support a new Platform Health Initiative. The role starts with platform administration, access management in non-production environments, and expands to automation, reporting, dashboards, and platform optimization.

The ideal candidate will troubleshoot complex platform issues, develop automation, and contribute to governance and continuous improvement across enterprise ServiceNow environments.

Qualifications

• Experience with ServiceNow Administration and Development.
• Hands-on experience building and maintaining Service Catalogs and related workflows.
• Active CSA certification.
• Active CAD certification.
• Experience troubleshooting ServiceNow in enterprise environments.
• Strong analytical and communication skills.

Responsibilities

• Manage and support non-production ServiceNow environments, including access requests and privilege administration.
• Execute platform administration processes, including security group creation, maintenance, and fulfillment activities.
• Provide Level 3 support for ServiceNow platform-related incidents and operational issues.
• Review system logs, troubleshoot incidents, and perform root cause analysis and issue triage.
• Analyze platform health metrics, reporting data, and trends to identify recurring issues and opportunities for improvement.
• Partner with platform and engineering teams to investigate, remediate, and prevent platform risks.
• Design and implement automation solutions that reduce manual administrative and fulfillment processes.
• Support the expansion and enhancement of the ServiceNow Service Catalog.
• Develop and improve request fulfillment workflows to increase efficiency and scalability.
• Contribute to ongoing platform governance, operational excellence, and continuous improvement initiatives.

Skills

ServiceNow Admin

ServiceNow Development

Service Catalog

CSA Certification

CAD Certification

Troubleshooting

Analytical

Communication

Tools

ServiceNow Workflows

Automation

Job description

Judge Group, Inc. in Minneapolis, MN seeks a ServiceNow Platform Engineer to support a new Platform Health Initiative. The role starts with platform administration, access management in non-production environments, and expands to automation, reporting, dashboards, and platform optimization.

The ideal candidate will troubleshoot complex platform issues, develop automation, and contribute to governance and continuous improvement across enterprise ServiceNow environments.