ServiceNow Platform Architect & Enablement Lead (Hybrid)

GSK; United States; Hybrid; USD 120,000 - 186,000; Full time

Job summary

At GSK, we are seeking a ServiceNow Technical & Enablement Architect to set technical standards and patterns across the ServiceNow Platform and Enterprise Tools. This senior role translates platform strategy into reusable guardrails and supports engineering with enablement, coaching and hands‑on guidance without owning delivery.

You will partner with Platform Manager and Product Managers, including the Data Intelligence & Experience Product Manager, to ensure UX alignment.

Qualifications

• Degree in a technology or engineering discipline, or equivalent practical experience.
• Architecture certifications desirable (e.g., TOGAF, or recognised cloud or network architecture certification relevant to the platform).
• Experience in technology architecture or senior engineering, including at least three years producing reference architectures or standards others build to.

Responsibilities

• Define reference architectures, patterns and standards for the platform, aligned to DPTF strategy and to enterprise architecture.
• Design AI into the platform, producing reference patterns for AI‑assisted delivery and for intelligent, self‑healing operations.
• Architect for reliability and resilience by design, so that platform SLOs and error budgets are achievable.
• Provide design assurance and technical guidance to engineering teams, reviewing designs against the standards before build.
• Ensure platform solutions are secure and compliant, including GxP requirements where the platform supports regulated activity.
• Evaluate and introduce new technologies, measuring the result against architecture OKRs rather than adopting on vendor claim.
• Set architecture standards that supplier and managed‑service solutions must meet, and assure their designs to the same bar as internal work.
• Partner with Enterprise Architecture and Information Security on standards, roadmaps and exceptions.
• Increase pattern reuse across the platform, tracking adoption and deviations.
• Reduce rework by intervening early in design, evidencing the reduction.

Skills

Cloud Computing

Container Orchestration

IT Risk Management

DevOps

ServiceNow Platform

SLA/SLO mindset

Zero Trust Architecture

Security & Compliance

AI reference patterns

Architecture Review

Education

Degree in technology or engineering

Architecture certifications desirable (e.g., TOGAF)

Tools

GxP compliance awareness

Reference architecture patterns

Job description

At GSK, we are seeking a ServiceNow Technical & Enablement Architect to set technical standards and patterns across the ServiceNow Platform and Enterprise Tools. This senior role translates platform strategy into reusable guardrails and supports engineering with enablement, coaching and hands‑on guidance without owning delivery.

You will partner with Platform Manager and Product Managers, including the Data Intelligence & Experience Product Manager, to ensure UX alignment.