Senior Tech Architect, Engage Central Platform (Remote)

ServiceNow; Orlando (FL); Hybrid; USD 140,000 - 210,000; Full time

Job summary

ServiceNow is seeking a Technical Architect to lead the Engage Central Platform architecture for global Expert Services and Partner consultants. You will translate complex business requirements into scalable, multi-tenant technical solutions, ensure platform performance, and guide delivery from design through deployment.

You will collaborate with executives, ensure GDPR/CCPA alignment, manage integrations via REST APIs, and mentor agile development teams while maintaining high standards for

Qualifications

• 6-10+ years of ServiceNow platform experience including development, administration, and architecture.

Responsibilities

• Design scalable ServiceNow solutions meeting business needs and best practices.
• Manage single-instance, multi-tenant Engage Central architecture with data isolation and access control.
• Develop design docs, diagrams, and specs for development teams and vendors.
• Lead platform development, integrations, and AI product launches with cross-functional teams.
• Ensure platform governance, security, and regulatory compliance (GDPR/CCPA).
• Mentor scrum teams and guide architectural decisions across the delivery lifecycle.

Skills

ServiceNow

Technical leadership

Architectural design

REST APIs

CI/CD

Multi-tenant

Data security

Executive communication

Tools

Integration Hub

MID Server

CI/CD tools

Job description

ServiceNow is seeking a Technical Architect to lead the Engage Central Platform architecture for global Expert Services and Partner consultants. You will translate complex business requirements into scalable, multi-tenant technical solutions, ensure platform performance, and guide delivery from design through deployment.

You will collaborate with executives, ensure GDPR/CCPA alignment, manage integrations via REST APIs, and mentor agile development teams while maintaining high standards for