ServiceNow Platform Architect

Tata Consultancy Services; New Brunswick (NJ); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support: Leaves

Commuter Benefits

Certification & Training Reimbursement

Time Off: Vacation & Holidays

401K Plan

Job summary

Tata Consultancy Services seeks an experienced Senior ServiceNow Platform Architect to own the end-to-end ServiceNow platform and drive architectural strategy across the enterprise. The role emphasizes HRSD mastery with exposure to S2P and LSD, and a focus on scalable, secure, and business-aligned solutions.

Lead cross-functional teams, engage senior leadership, define roadmaps, and ensure adherence to architectural standards and governance.

Qualifications

• Proven hands-on experience in ServiceNow platform architecture and enterprise solution design.
• Deep expertise in HR Service Delivery (HRSD) mandatory.
• Exposure to S2P and LSD considered a plus.
• Proven capability in REST/API integrations and middleware patterns.
• Strong governance, security, and platform health understanding.
• Excellent communication and stakeholder management at leadership levels.

Responsibilities

• Own end-to-end ServiceNow platform architecture and roadmaps.
• Lead solution design across modules with emphasis on HRSD implementations.
• Engage senior stakeholders and guide cross-functional teams to align with enterprise standards.
• Define platform governance practices and minimize technical debt.
• Mentor junior architects and promote architectural best practices.

Skills

ServiceNow Architecture

HRSD

Stakeholder Management

Leadership

REST/API Integrations

Platform Governance

Tools

Middleware patterns

ServiceNow Integrations

Job description

We are seeking an experienced Senior ServiceNow Platform Architect to take end-to-end ownership of the ServiceNow platform. The role is responsible for driving the overall architectural strategy and ensuring the delivery of scalable, secure, and business-aligned solutions across the enterprise. The ideal candidate will bring strong expertise in HR Service Delivery (HRSD), with additional exposure to Source-to-Pay (S2P) and Legal Service Delivery (LSD) as value-add capabilities, along with the ability to engage effectively with senior stakeholders.

Core Expertise

• Strong, hands-on experience in ServiceNow Platform Architecture and enterprise solution design.
• Deep expertise in HR Service Delivery (HRSD) (mandatory).
• Exposure to Source-to-Pay (S2P) and Legal Service Delivery (LSD) (good to have).
• Proven experience in ServiceNow integrations, including REST/API-based integrations and middleware patterns.
• Solid understanding of platform governance, health, security, and best practices.
• Strong stakeholder management and communication skills, with the ability to work effectively at leadership levels.
• Experience guiding cross-functional teams and ensuring adherence to architectural standards.

Mandatory Certifications

• Demonstrated ability to own and drive the ServiceNow platform end-to-end with accountability and ownership.
• Strong enterprise architecture mindset, with a focus on scalability, standardization, and long-term sustainability.
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate at senior leadership levels.
• Proven capability to drive strategic decision-making and define forward-looking platform roadmaps aligned to business priorities.

Success Measures

• Delivery of scalable, stable, and high-performing platform architecture.
• High stakeholder satisfaction, driven by effective collaboration and solution alignment with business needs.
• Establishment of strong governance practices, ensuring minimal technical debt and adherence to standards.
• Successful delivery of HRSD and ITSM transformation initiatives, aligned with organizational goals.
• Own the end-to-end architecture of the ServiceNow platform, ensuring alignment with enterprise standards and business objectives.
• Define and drive platform strategy, roadmap, and governance, ensuring scalability, security, and performance.
• Lead solution design across modules, with a strong focus on HRSD implementations and enhancements.
• Provide architectural guidance for integrations, ensuring seamless connectivity with external enterprise systems.
• Establish and enforce best practices, design standards, and platform governance frameworks.
• Collaborate with development teams, architects, and stakeholders to translate business requirements into robust technical solutions.
• Engage with senior leadership and business stakeholders to provide strategic direction and solution alignment.
• Mentor and guide junior and peer architects, fostering architectural best practices, knowledge sharing, and capability development across the team.
• Ensure optimal utilization of the ServiceNow platform, minimizing technical debt and enabling long-term maintainability.

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.