ServiceNow Architect

Tata Consultancy Services; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Discretionary Annual Incentive.

Comprehensive Medical Coverage

Family Support: Leaves

401K Plan and Bonus

Job summary

Tata Consultancy Services in Houston, TX, seeks a Senior ServiceNow Architect with 10+ years in IT and 7+ in ServiceNow to lead enterprise-scale implementations across HRSD, ITSM, CMDB and more. The role emphasizes governance, data quality, and cross‑platform integrations, with hands-on design using Flow Designer, Integration Hub, MID Server, and REST/SOAP APIs.

Expect leadership in architecture workshops, roadmaps, and technical governance, plus mentoring of developers.

Qualifications

• 10+ years of overall IT experience with 7+ years as a ServiceNow Technical/Solution Architect.
• Strong expertise in HRSD, ITSM, CMDB, CSDM, ITOM, AIOps, SecOps, IRM, BCM, SPM, and Now Assist.
• Proven experience in enterprise-scale ServiceNow architecture, solution design, and governance.
• Deep understanding of CMDB strategy, data governance, service mapping, and CSDM implementation.
• Hands-on expertise with Flow Designer, Integration Hub, MID Server, REST/SOAP APIs, and automation frameworks.
• Experience designing and implementing security, risk, compliance, and business continuity solutions on ServiceNow.
• Strong knowledge of ITIL processes, service management best practices, and digital transformation initiatives.
• Experience with cloud integrations (Azure/AWS), enterprise applications, and cross-platform integrations.
• Ability to lead architecture workshops, stakeholder discussions, roadmap planning, and technical governance reviews.
• Strong leadership, mentoring, Agile/Scrum delivery, communication, and client-facing consulting skills.

Responsibilities

• Define and govern the overall ServiceNow platform architecture ensuring scalability, security, performance, and alignment with enterprise standards.
• Lead solution design and architecture for HRSD, ITSM, CMDB, CSDM, ITOM, AIOps, SecOps, IRM, BCM, SPM, and Now Assist implementations.
• Drive CMDB and CSDM strategy, ensuring data quality, service mapping, governance, and operational excellence.
• Design and oversee integrations with enterprise applications, cloud platforms, security tools, and third-party systems using REST/SOAP APIs, Integration Hub, and MID Servers.
• Provide technical leadership and governance by reviewing solution designs, enforcing best practices, and ensuring platform compliance.
• Collaborate with business stakeholders and leadership teams to translate business requirements into scalable ServiceNow solutions and strategic roadmaps.
• Lead platform modernization, automation, and AI initiatives, leveraging Flow Designer, AIOps, and Now Assist capabilities to improve efficiency and user experience.
• Mentor and guide ServiceNow developers, administrators, and consultants, ensuring high-quality delivery and technical excellence.
• Support large-scale ServiceNow implementations, upgrades, releases, and platform optimization initiatives across multiple business functions.
• Drive Agile delivery, risk management, and stakeholder communication, ensuring successful project execution, business value realization, and customer satisfaction.

Skills

ServiceNow

HRSD

ITSM

CMDB

CSDM

ITOM

AIOps

SecOps

IR M

BCM

SPM

Now Assist

REST/SOAP APIs

Flow Designer

Integration Hub

MID Server

Education

Bachelor of Computer Science

Tools

Flow Designer

Integration Hub

MID Server

REST APIs

SOAP APIs

Job description

Roles & Responsibilities

• 10+ years of overall IT experience with 7+ years as a ServiceNow Technical/Solution Architect.
• Strong expertise in HRSD, ITSM, CMDB, CSDM, ITOM, AIOps, SecOps, IRM, BCM, SPM, and Now Assist.
• Proven experience in enterprise-scale ServiceNow architecture, solution design, and governance.
• Deep understanding of CMDB strategy, data governance, service mapping, and CSDM implementation.
• Hands‑on expertise with Flow Designer, Integration Hub, MID Server, REST/SOAP APIs, and automation frameworks.
• Experience designing and implementing security, risk, compliance, and business continuity solutions on ServiceNow.
• Strong knowledge of ITIL processes, service management best practices, and digital transformation initiatives.
• Experience with cloud integrations (Azure/AWS), enterprise applications, and cross‑platform integrations.
• Ability to lead architecture workshops, stakeholder discussions, roadmap planning, and technical governance reviews.
• Strong leadership, mentoring, Agile/Scrum delivery, communication, and client‑facing consulting skills.
• Define and govern the overall ServiceNow platform architecture ensuring scalability, security, performance, and alignment with enterprise standards.
• Lead solution design and architecture for HRSD, ITSM, CMDB, CSDM, ITOM, AIOps, SecOps, IRM, BCM, SPM, and Now Assist implementations.
• Drive CMDB and CSDM strategy, ensuring data quality, service mapping, governance, and operational excellence.
• Design and oversee integrations with enterprise applications, cloud platforms, security tools, and third‑party systems using REST/SOAP APIs, Integration Hub, and MID Servers.
• Provide technical leadership and governance by reviewing solution designs, enforcing best practices, and ensuring platform compliance.
• Collaborate with business stakeholders and leadership teams to translate business requirements into scalable ServiceNow solutions and strategic roadmaps.
• Lead platform modernization, automation, and AI initiatives, leveraging Flow Designer, AIOps, and Now Assist capabilities to improve efficiency and user experience.
• Mentor and guide ServiceNow developers, administrators, and consultants, ensuring high‑quality delivery and technical excellence.
• Support large‑scale ServiceNow implementations, upgrades, releases, and platform optimization initiatives across multiple business functions.
• Drive Agile delivery, risk management, and stakeholder communication, ensuring successful project execution, business value realization, and customer satisfaction.

Must Have Technical/Functional Skills

• 10+ years of overall IT experience with 7+ years as a ServiceNow Technical/Solution Architect.
• Strong expertise in HRSD, ITSM, CMDB, CSDM, ITOM, AIOps, SecOps, IRM, BCM, SPM, and Now Assist.
• Proven experience in enterprise‑scale ServiceNow architecture, solution design, and governance.
• Deep understanding of CMDB strategy, data governance, service mapping, and CSDM implementation.
• Hands‑on expertise with Flow Designer, Integration Hub, MID Server, REST/SOAP APIs, and automation frameworks.
• Experience designing and implementing security, risk, compliance, and business continuity solutions on ServiceNow.
• Strong knowledge of ITIL processes, service management best practices, and digital transformation initiatives.
• Experience with cloud integrations (Azure/AWS), enterprise applications, and cross‑platform integrations.
• Ability to lead architecture workshops, stakeholder discussions, roadmap planning, and technical governance reviews.
• Strong leadership, mentoring, Agile/Scrum delivery, communication, and client‑facing consulting skills.

Salary & Benefits

Salary Range - $120,000-$160,000 Per Annum

Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE