ServiceNow Platform Architect

Verigent; Columbus (OH); On-site; USD 110,000 - 124,000; Full time

Job summary

Verigent is seeking an experienced ServiceNow Platform Architect in Columbus, OH to lead design, development, and governance of enterprise ServiceNow environments. The role owns the technical architecture across ITSM, ITOM, CSM, HRSD, SecOps, and custom apps, ensuring scalable, secure, and maintainable solutions aligned with business objectives.

You will drive platform strategy, integrations via REST/SOAP, IntegrationHub, and MID Server, and implement governance, code standards, automated

Qualifications

• 8+ years IT experience including 5+ years hands-on ServiceNow development/architecture.
• Proven architecture experience across multiple ServiceNow modules.
• CSA and CAD certifications and at least one CIS certification.
• Strong integration experience with REST, SOAP, OAuth, and MID Server.
• Experience with CMDB, CSDM, Discovery, or Service Graph Connectors.
• Experience designing domain-separated ServiceNow environments and multi-tenant deployments.
• Experience leading at least two full ServiceNow platform upgrades with governance and security.
• Ability to develop architecture documentation and communicate with technical and executive stakeholders.

Responsibilities

• Lead platform architecture across ITSM, ITOM, CSM, HRSD, SecOps, and custom applications.
• Design and govern instance strategy, domain separation, CMDB/CSDM alignment, integrations, and platform security.
• Architect integrations using REST/SOAP APIs, IntegrationHub, MID Server.
• Establish development standards, source control, peer reviews, and automated testing with ATF.
• Lead upgrades, release planning, performance optimization, and technical debt remediation.
• Design scalable workflows and scoped applications prioritizing out-of-box functionality.
• Evaluate Now Assist, generative AI, and automation capabilities for potential adoption.
• Translate business requirements into technical designs, estimates, and roadmaps.
• Provide technical leadership, documentation, and escalation support.

Skills

ServiceNow architecture

REST & SOAP integrations

Platform upgrades

CMDB & CSDM

Security & ACLs

Team leadership

ATF testing

Documentation

Education

ServiceNow CSA

ServiceNow CAD

CIS Certification

Tools

MID Server

IntegrationHub

ATF

Job description

Job Title: ServiceNow Platform Architect

Location: Columbus, OH (onsite)

Duration: 6+ month contract (potential extension/renewal)

Pay Range: $80-90/hr. (or higher/negotiable based on experience)

Summary

Verigent's client is seeking an experienced ServiceNow Platform Architect to lead the design, development, and governance of enterprise ServiceNow environments. This individual will own the technical architecture across multiple ServiceNow modules, ensuring solutions are scalable, secure, maintainable, and aligned with business objectives.

Responsibilities

• Lead platform architecture across ITSM, ITOM, CSM, HRSD, SecOps, and custom ServiceNow applications.
• Design and govern instance strategy, domain separation, CMDB/CSDM alignment, integrations, and platform security.
• Architect integrations utilizing REST/SOAP APIs, IntegrationHub, MID Server, and related technologies.
• Establish development standards, coding practices, source control, peer reviews, and automated testing using ATF.
• Lead platform upgrades, release planning, performance optimization, and technical debt remediation.
• Design scalable workflows and scoped applications while prioritizing out-of-box functionality where appropriate.
• Evaluate emerging ServiceNow capabilities, including Now Assist, generative AI, and automation.
• Collaborate with stakeholders to translate business requirements into technical designs, estimates, and implementation roadmaps.
• Provide technical leadership, mentorship, architecture documentation, and escalation support.

Qualifications

• 8+ years of IT experience, including 5+ years of hands-on ServiceNow development, implementation, or architecture.
• Proven architecture experience across multiple ServiceNow modules.
• ServiceNow CSA, CAD, and at least one CIS certification required.
• Strong integration experience with REST, SOAP, OAuth, and MID Server.
• Experience with CMDB, CSDM, Discovery, or Service Graph Connectors.
• Demonstrated expertise designing and supporting domain-separated ServiceNow environments, including complex multi-tenant deployments.
• Experience leading at least two full ServiceNow platform upgrades.Strong understanding of platform security, ACLs, governance, performance, and development best practices.
• Ability to develop architecture documentation and communicate effectively with technical teams and executive stakeholders.