ServiceNow Architect

ZealHire Inc.; Columbus (OH); Hybrid; USD 120,000 - 180,000; Full time

Job summary

ZealHire Inc. in Columbus, OH seeks a Senior ServiceNow Architect to define and govern the platform's architecture, ensuring alignment with CSDM and industry best practices.

The role combines hands-on development of scoped apps, complex rules, and UI components with security-focused, FedRAMP-compliant implementations. Responsibilities include designing integrations via IntegrationHub, Flow Designer, and MID Servers, plus establishing coding standards and reviews to maintain platform health.

Qualifications

• 8+ years of IT experience with at least 5 years in ServiceNow development and architecture.
• Hands-on expertise in JavaScript, HTML/CSS, and ServiceNow tools.

Responsibilities

• Define the technical architecture for the ServiceNow platform aligned with CSDM and best practices.
• Design and develop custom scoped applications, Business Rules, Script Includes, UI Actions, and Client Scripts.

Skills

ServiceNow development

JavaScript

IT architecture

Stakeholder collaboration

Tools

Studio

UI Builder

Service Portal

MID Servers

Flow Designer

IntegrationHub

Job description

ZealHire. Columbus, Ohio, United States Contract Deadline: Nov 4, 2026

USC onlyNeed LinkedIn with pictureDL copy

Location: Must be located in Columbus OH for Onsite work

Key Responsibilities:

• Architectural Strategy: Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
• Hands-on Development: Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.
• FedRAMP Compliance: Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
• Integrations & Automation: Lead the design and implementation of integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs.
• Platform Governance: Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
• Collaboration: Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications.

Required Qualifications:

• Experience: 8+ years of experience in IT, with at least 5 years of deep technical experience in ServiceNow development and architecture.
• Technical Mastery: Expert-level proficiency in JavaScript, HTML/CSS, and ServiceNow-specific development tools (Studio, UI Builder, Service Portal).
• Government Experience: Proven track record of working within FedRAMP or similarly regulated government cloud environments.
• CMDB & ITOM: Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.
• Citizenship: Must be a US Citizen .
• Soft Skills: Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups.

Required Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) – ITSM or ITOM preferred
• ITIL v4 Foundations

Preferred Certifications:

• ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA)
• Security+ or similar cybersecurity certification

$000,000 – $000,000 Salary range is not shown on the candidate portal