ServiceNow Platform & AI Lead

Cardinal Health; Dover (DE); On-site; USD 123,000 - 176,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off

Job summary

Cardinal Health is seeking a Manager for the ServiceNow Core Platform and AI to lead the US-based team and partner with offshore delivery. You will ensure a reliable, secure, scalable platform, champion automation, and enable enterprise AI capabilities across Now Assist, AI Agents, and AI-enabled development.

You will drive multi-year strategy, governance, and modernization, build leadership, and mentor engineers while aligning with enterprise priorities and security requirements.

Qualifications

• Bachelor's degree in IT/CS or related field, or equivalent professional experience preferred.
• Experience leading ServiceNow core platform capabilities at enterprise scale preferred.
• Experience developing platform strategy, roadmaps, governance, operating models, and investment priorities preferred.
• Strong knowledge of ServiceNow platform administration, architecture, security, integrations, APIs, upgrades, App Engine, automation, development standards, and operational support preferred.
• Demonstrated exposure to generative AI, agentic AI, intelligent automation, or AI-enabled enterprise platforms preferred.
• Experience leading globally distributed teams and working with offshore leadership and delivery organizations preferred.
• Strong people leadership, stakeholder management, executive communication, prioritization, and change-leadership skills preferred.
• ITIL Foundation or advanced IT service management certification preferred.
• Experience with Now Assist, AI Agents, AI Search, Virtual Agent, or AI-assisted development preferred.
• Experience establishing platform governance, a Center of Excellence, or a Center of Excellence and Innovation preferred.
• Experience with ServiceNow Automated Test Framework, Instance Scan, App Engine, Integration Hub, DevOps, CI/CD, and automated change practices preferred.
• Working knowledge of responsible AI, AI governance, privacy, security, and platform controls preferred.
• Experience managing strategic relationships with ServiceNow and implementation partners preferred.
• Familiarity with ITAM, ITOM, CMDB, CSDM, and HRSD sufficient to manage shared-platform dependencies, without requiring direct ownership of those products preferred

Responsibilities

• Own and maintain the multi-year strategy and roadmap for the ServiceNow core platform.
• Lead, coach, and develop a high-performing ServiceNow Core Platform organization.
• Set clear objectives tied to platform outcomes, enterprise priorities, technical capability, and leadership behaviors.
• Create an environment of continuous learning, experimentation, knowledge sharing, and self-development.
• Develop technical and leadership succession plans for critical platform responsibilities.
• Promote cross-training, rotations, mentoring, technical demonstrations, communities of practice, and reusable playbooks.
• Maintain an engineer-led culture while empowering specialists to own designs and recommendations.
• Assist in leading the Platform team Agile process and Citizen Developer program

Skills

ServiceNow

Platform governance

AI governance

Leadership

Enterprise scale

Education

Bachelor's degree in IT/CS or related field

Tools

ServiceNow Admin

DevOps

Automation tools

Job description

Cardinal Health is seeking a Manager for the ServiceNow Core Platform and AI to lead the US-based team and partner with offshore delivery. You will ensure a reliable, secure, scalable platform, champion automation, and enable enterprise AI capabilities across Now Assist, AI Agents, and AI-enabled development.

You will drive multi-year strategy, governance, and modernization, build leadership, and mentor engineers while aligning with enterprise priorities and security requirements.