ServiceNow Core Platform & AI Manager

Cardinal Health; Juneau (AK); On-site; USD 123,000 - 176,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Access to wages before pay day (myFlex

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health seeks a Manager for the ServiceNow Core Platform and AI to lead strategy, governance, reliability, and modernization of the enterprise ServiceNow foundation. The role partners with offshore leadership to align strategy, platform engineering, operations, and delivery, driving automation and AI-enabled capabilities across modules.

The position emphasizes reducing customization, debt, and manual effort while expanding Now Assist, AI Agents, and AI-assisted development to enable

Qualifications

• Bachelor’s degree or equivalent professional experience in a related field.
• Experience leading large enterprise platform teams.
• Experience with ServiceNow core platform at enterprise scale.
• Experience in platform strategy, governance, and investment prioritization.
• Knowledge of ServiceNow platform administration, architecture, security, integrations, upgrades, and automation.
• Exposure to generative AI and intelligent automation in an enterprise context.
• Experience managing globally distributed teams and working with offshore partners.
• Strong leadership, stakeholder management, and executive communication skills.

Responsibilities

• Own and maintain the multi-year strategy and roadmap for the ServiceNow core platform.
• Lead, coach, and develop a high-performing ServiceNow Core Platform organization.
• Set objectives tied to platform outcomes and enterprise priorities.
• Foster continuous learning, knowledge sharing, and self-development.
• Develop succession plans for critical platform responsibilities.
• Promote cross-training, rotations, and reusable playbooks.
• Maintain an engineer-led culture and empower specialists to own designs.
• Lead the Platform team Agile process and Citizen Developer program.

Skills

Leadership

Strategic planning

Stakeholder management

Executive communication

Change leadership

AI governance

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, Business Technology, or equivalent

Tools

ServiceNow

App Engine

Automation

Job description

Cardinal Health seeks a Manager for the ServiceNow Core Platform and AI to lead strategy, governance, reliability, and modernization of the enterprise ServiceNow foundation. The role partners with offshore leadership to align strategy, platform engineering, operations, and delivery, driving automation and AI-enabled capabilities across modules.

The position emphasizes reducing customization, debt, and manual effort while expanding Now Assist, AI Agents, and AI-assisted development to enable