ServiceNow Core Platform & AI Leader

Cardinal Health; Montpelier (VT); Remote; USD 123,000 - 176,000; Full time

Benefits offered by this job

Medical, dental and vision

Paid time off

HSA

401k

Parental leave

Disability coverage

Job summary

Cardinal Health in the United States is seeking a Manager, ServiceNow Core Platform and AI to lead strategy, governance, reliability, and modernization of the enterprise ServiceNow core platform.

You will partner with offshore teams to deliver aligned leadership across strategy, platform engineering, operations, and stakeholder engagement, while advancing AI capabilities and reducing technical debt.

Qualifications

• Bachelor’s degree in IT, CS, Engineering, Business Technology, or related field or equivalent experience.
• Experience managing a large enterprise platform or shared technology capability.
• Experience leading ServiceNow core platform capabilities at enterprise scale.
• Knowledge of ServiceNow administration, architecture, security, integrations, upgrades, and automation.
• Exposure to generative AI, intelligent automation, or AI-enabled platforms.

Responsibilities

• Own and maintain the multi-year strategy and roadmap for the ServiceNow core platform.
• Lead, coach, and develop a high-performing ServiceNow Core Platform organization.
• Set objectives tied to platform outcomes, enterprise priorities, and leadership behaviors.
• Create an environment of continuous learning, experimentation, and knowledge sharing.
• Develop succession plans for critical platform responsibilities.
• Promote cross-training and reusable playbooks.
• Maintain an engineer-led culture while empowering specialists.
• Assist in leading the Platform team Agile process and Citizen Developer program.

Skills

ServiceNow

Leadership

AI governance

Platform strategy

Stakeholder management

Agile

Education

Bachelor’s degree in IT/CS/Engineering or related field

Tools

ServiceNow Admin

CI/CD

DevOps

Automation

Job description

Cardinal Health in the United States is seeking a Manager, ServiceNow Core Platform and AI to lead strategy, governance, reliability, and modernization of the enterprise ServiceNow core platform.

You will partner with offshore teams to deliver aligned leadership across strategy, platform engineering, operations, and stakeholder engagement, while advancing AI capabilities and reducing technical debt.