ServiceNow Core Platform Lead - AI & Modernization

Cardinal Health; Augusta (ME); On-site; USD 123,000 - 176,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off

Health savings account (HSA)

Paid parental leave

Disability coverage

Work-Life resources

Wellness programs

Job summary

Cardinal Health seeks a Manager for the ServiceNow Core Platform and AI to drive strategy, governance, reliability, modernization, and evolution of the enterprise ServiceNow platform. This US-based role partners with offshore leadership to align strategy, platform engineering, operations, delivery, and stakeholder engagement.

The role focuses on enabling enterprise AI capabilities within ServiceNow, including Now Assist, AI Agents, AI‑assisted development, AI Search, and intelligent automation,

Qualifications

• Bachelor’s degree or equivalent professional experience preferred.
• Experience managing a large enterprise platform or enterprise application organization preferred.
• Demonstrated experience leading ServiceNow core platform capabilities at enterprise scale preferred.

Responsibilities

• Own and maintain the multi‑year strategy and roadmap for the ServiceNow core platform.
• Lead, coach, and develop a high‑performing ServiceNow Core Platform organization.
• Set clear objectives tied to platform outcomes, enterprise priorities, technical capability, and leadership behaviors.
• Create an environment of continuous learning, experimentation, knowledge sharing, and self‑development.
• Develop technical and leadership succession plans for critical platform responsibilities.
• Promote cross‑training, rotations, mentoring, technical demonstrations, communities of practice, and reusable playbooks.
• Maintain an engineer‑led culture while empowering specialists to own designs and recommendations.
• Assist in leading the Platform team Agile process and Citizen Developer program

Skills

ServiceNow

AI governance

Leadership

Platform strategy

Enterprise-scale

Offshore collaboration

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

Automation tools

Job description

Cardinal Health seeks a Manager for the ServiceNow Core Platform and AI to drive strategy, governance, reliability, modernization, and evolution of the enterprise ServiceNow platform. This US-based role partners with offshore leadership to align strategy, platform engineering, operations, delivery, and stakeholder engagement.

The role focuses on enabling enterprise AI capabilities within ServiceNow, including Now Assist, AI Agents, AI‑assisted development, AI Search, and intelligent automation,