ServiceNow Platform Administrator - AI & ITSM

Hearst Communications, Inc.

Dallas (TX)

On-site

USD 110,000 - 140,000

Full time

5 days ago

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Job summary

Homecare Homebase, a subsidiary of Hearst Corporation, seeks an experienced ServiceNow Administrator to own day-to-day administration, health, stability, and governance of the ServiceNow platform in a mission-critical healthcare environment.

You will partner with Platform Architects, Platform Support, and business stakeholders to support operational excellence, enable AI-powered capabilities like Now Assist in a governed and compliant manner, and drive continuous improvement across ITSM, CMDB,

Qualifications

4-8+ years of ServiceNow administration experience in enterprise environments.
Strong hands-on experience with ServiceNow system administration and configuration.
Solid understanding of ITSM and ITIL best practices.
Experience supporting production, regulated, or mission critical systems.
Working knowledge of CMDB, CSDM, and data governance.
Basic scripting knowledge for admin level support (Business Rules, Client Scripts).
Experience with Now Assist or AI-enabled ServiceNow features.
Strong written and verbal communication skills.

Responsibilities

Administer and maintain ServiceNow environments (DEV, TEST, PROD).
Ensure platform availability, performance, scalability, and security.
Perform upgrades, patching, cloning, and release support.
Monitor platform health, logs, and diagnostics.
Support MID Servers and operational integrations.
Configure forms, fields, workflows, Flow Designer flows, UI policies, and notifications.
Maintain CMDB accuracy and data governance.
Support AI features and governance for Now Assist.