Servicenow Platform Administrator

Tata Consultancy Services; Austin (TX); On-site; USD 100,000 - 125,000; Full time

Job summary

Tata Consultancy Services is seeking an experienced ServiceNow Platform Administrator in Austin, TX to manage ITSM, ITOM, and ITAM modules. The role focuses on configuration, user/data management, integrations, and workflow automation to maximize platform value and maintain operational excellence.

The ideal candidate has 7+ years in IT/service management with at least 3 years as a ServiceNow Platform Administrator, strong ITIL understanding, and hands-on CMDB/API experience.

Qualifications

• 7+ years in ITSM or digital transformation with 3+ years as ServiceNow Platform Administrator.
• Strong ITIL understanding and ServiceNow delivery standards.
• Experience with CMDB, integrations, and dashboards.

Responsibilities

• Configure and customize Incident, Problem, and Change Management within ServiceNow.
• Manage user accounts, roles, and access control; ensure platform security.
• Perform routine maintenance, upgrades, patching, and performance monitoring.
• Develop and maintain integrations via REST/SOAP APIs.
• Create reports and dashboards to provide platform insights.
• Collaborate with stakeholders to gather requirements and drive improvements.
• Provide guidance on ServiceNow usage and mentor team members.

Skills

ServiceNow ITSM knowledge

Incident/Problem/Change mgmt

Workflow automation

Stakeholder management

Analytical problem solving

IT operations experience

Distributed teams collaboration

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ITIL Foundation or higher

Tools

ServiceNow

REST APIs

SOAP APIs

Job description

ServiceNow Platform Administrator

We are seeking an experienced ServiceNow Platform Administrator to manage and configure ServiceNow modules ITSM (Incident, Problem and Change Management), ITOM, and ITAM to ensure smooth IT service delivery, system performance, and workflow automation. The role spans technical maintenance, user and data management, integrations, and collaboration with stakeholders to maximize the platform's value and maintain operational excellence.

Key Responsibilities

• System Configuration and Customization: Configure ServiceNow modules such as Incident, Problem, and Change Management. Develop and customize forms, workflows, scripts, and UI policies to meet business requirements and optimize processes.
• User Management: Create, update, and deactivate user accounts; assign roles and permissions; and monitor user activity to maintain platform security and access control.
• Platform Maintenance: Perform routine maintenance, including system upgrades, patch management, performance monitoring, and troubleshooting. Ensure the platform remains stable and functional.
• Incident, Problem, and Change Management Support: Resolve incidents, investigate problems, and manage changes to minimize disruption to IT services.
• Integrations and API Management: Configure and maintain integrations with other systems, manage REST/SOAP APIs, and ensure secure and efficient data exchange.
• Data Management and Reporting: Maintain data integrity, manage CMDB health, handle data imports and exports, and develop reports and dashboards that provide insights into platform performance.
• Stakeholder Collaboration: Work with business users, project managers, and vendors to gather requirements, implement system changes, and provide guidance on ServiceNow usage.
• Drive continuous improvement based on operational metrics, user feedback, platform health, and changing business requirements.

Required Technical Skills

• 7+ years of experience in IT/service management, enterprise platforms, or digital transformation, with 3+ years working as a ServiceNow Platform Administrator.
• Strong understanding of ServiceNow platform functionality, ITSM processes, and workflow automation.
• Strong knowledge of ITIL best practices and ServiceNow delivery standards.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and optimize system performance.
• Strong understanding of ITIL processes, particularly Incident, Request, Problem, Change, Knowledge, Asset, and Configuration Management.
• Hands-on functional understanding of the ServiceNow platform and ITSM workflows.
• Strong understanding of CMDB, integrations, workflow automation, reporting, dashboards, and platform governance.
• Ability to translate technical capabilities into business outcomes and measurable value.
• Strong stakeholder management, communication, facilitation, and decision-making skills.
• Experience working with geographically distributed business and technology teams.

Leadership and Delivery Expectations

• Act as the technical authority for assigned ServiceNow initiatives and make sound design decisions within the platform governance model.
• Mentor developers and administrators, allocate technical work, review deliverables, and resolve design or engineering blockers.
• Communicate technical risks, dependencies, options, and recommendations clearly to both technical and non-technical stakeholders.
• Drive estimation, technical planning, design walkthroughs, defect triage, release readiness, and post-implementation stabilization.
• Maintain solution design documents, interface specifications, support runbooks, and operational knowledge articles.

Qualifications and Experience

• Significant hands-on ServiceNow development experience, including technical leadership of complex implementations or platform enhancements.
• Demonstrated experience delivering ITSM solutions and Integration Hub-based integrations in enterprise environments.
• ServiceNow Certified System Administrator and Certified Application Developer are strongly preferred.
• Relevant ServiceNow implementation specialist certifications, especially ITSM, are preferred.
• ITIL Foundation or higher certification is desirable.

Salary Range- $100,000-$125,000 a year

$100,000 - $125,000

Location

Austin, TX

Function

TECHNOLOGY

Role

Engineer

ID

438343

Skills

Service Now

Salary Range

$100,000 - $125,000