ServiceNow Platform Admin & ITSM Specialist

asmexternalcareersite; United States; Remote; USD 95,000 - 125,000; Full time

Job summary

ASM Research seeks a ServiceNow Platform Administrator to manage and maintain the ServiceNow environment, overseeing upgrades, user provisioning, reporting, and problem resolution to align with business needs.

You will handle access controls, dashboards, and data insights, collaborate with stakeholders, provide Tier 1 incident support, and back up system enhancements and integrations as required.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or related field.
• 4–6 years of experience in information technology, systems administration or other IT related field.
• ServiceNow Certified System Administrator (CSA) Required; other relevant certifications are optional.

Responsibilities

• Tier 1 support of ServiceNow Platform Incidents, identifying issues and further troubleshooting efforts.
• Collaborate with stakeholders to address system problems.
• Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
• Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
• Troubleshoot integration issues such as system/service accounts, API’s, User Management Certs, etc.
• Manage Dashboards and reports to provide insights into platform usage, license allocations, and performance.
• Support data driven decision making.

Skills

ServiceNow administration

Development

JavaScript

HTML

CSS

ITSM

Education

Bachelor’s Degree in Information Technology, Computer Science or related field

Job description

ASM Research seeks a ServiceNow Platform Administrator to manage and maintain the ServiceNow environment, overseeing upgrades, user provisioning, reporting, and problem resolution to align with business needs.

You will handle access controls, dashboards, and data insights, collaborate with stakeholders, provide Tier 1 incident support, and back up system enhancements and integrations as required.