ServiceNow Analyst: ITSM, Documentation & DR Readiness

asmexternalcareersite; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

ASM Research seeks a ServiceNow Analyst to analyze and configure the enterprise ServiceNow platform, focusing on documenting requirements and implementing lightweight changes to workflows, reports, and knowledge content.

You will maintain up-to-date configuration records, coordinate with engineers on enhancements, support backup, recovery, and disaster-recovery testing, and contribute to user guides and training materials for ServiceNow capabilities.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 0–3 years of ServiceNow or ITSM experience.
• Ability to document requirements and create simple configurations.
• Familiarity with ServiceNow workflows, forms, and reporting.
• Ability to obtain Public Trust and U.S. citizenship for this remote federal IT position.

Responsibilities

• Gather and document business requirements for ServiceNow features (ITSM and related processes).
• Configure basic workflows, forms, fields, catalogs, and reports in ServiceNow.
• Maintain platform configuration documentation, architecture diagrams, data flows, and procedures.
• Coordinate with ServiceNow engineers on more complex enhancements, provide test cases and feedback during configuration and UAT.
• Assist with routine operations, monitoring, and issue documentation for the platform.
• Support training materials and knowledge-base articles for ServiceNow capabilities.
• Participate in backup, recovery, and disaster‑recovery planning and testing for ServiceNow.

Skills

ServiceNow

ITSM

Documentation

Education

Bachelor's degree in CS/IT/Engineering or related field

Tools

ServiceNow

Job description

ASM Research seeks a ServiceNow Analyst to analyze and configure the enterprise ServiceNow platform, focusing on documenting requirements and implementing lightweight changes to workflows, reports, and knowledge content.

You will maintain up-to-date configuration records, coordinate with engineers on enhancements, support backup, recovery, and disaster-recovery testing, and contribute to user guides and training materials for ServiceNow capabilities.