ServiceNow Platform Admin: PSDS & HRSD Specialist

Computer Task; Anchorage (AK); On-site; USD 110,000 - 150,000; Full time

Job summary

CTG seeks an experienced ServiceNow Platform Administrator to support the administration, enhancement, and ongoing operation of an enterprise ServiceNow environment, including PSDS, HRSD, and Employee Center administration.

The role requires collaboration with business and technical stakeholders to deliver scalable solutions, improve service delivery, and maintain operational excellence across the platform.

Qualifications

• 5+ years of ServiceNow administration experience.
• Experience with Public Sector Digital Services (PSDS).
• Experience with HR Service Delivery (HRSD).
• Experience supporting Employee Center or employee self-service capabilities.
• Experience with workflow automation, including Flow Designer.
• Strong troubleshooting, production support, maintenance, and platform configuration experience.
• Experience managing user access, roles, groups, and platform security.
• Ability to work effectively with business and technical stakeholders.

Responsibilities

• Administer and maintain the ServiceNow platform.
• Support PSDS and HRSD capabilities.
• Support and enhance Employee Center and employee-facing service experiences.
• Design, develop, and support workflow automation solutions.
• Manage platform configuration, access controls, roles, groups, and user administration.
• Troubleshoot production issues and support platform maintenance activities.
• Support platform upgrades, testing, deployments, and continuous improvement initiatives.
• Assist with governance, documentation, and ServiceNow best practices.

Skills

ServiceNow administration

PSDS

HRSD

Employee Center

Workflow automation

Troubleshooting

Platform security

Stakeholder collaboration

Public Sector experience

Education

ServiceNow CSA (CSA)

Tools

Flow Designer

IntegrationHub

REST/SOAP services

UI Policies/Business Rules

Job description

CTG seeks an experienced ServiceNow Platform Administrator to support the administration, enhancement, and ongoing operation of an enterprise ServiceNow environment, including PSDS, HRSD, and Employee Center administration.

The role requires collaboration with business and technical stakeholders to deliver scalable solutions, improve service delivery, and maintain operational excellence across the platform.