ServiceNow NowAssist Developer

Pontoonglobal; United States; Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Remote Jobs is seeking an experienced ServiceNow NowAssist Developer to join our team on a 3–4 month contract. The ideal candidate must have hands-on NowAssist experience and strong exposure to ITSM, CSM and SPM modules, with work in the Europe timezone and a fully remote setup.

You will design, configure, and integrate NowAssist solutions, implement generative AI use cases, and collaborate with stakeholders to gather automation requirements while upholding platform governance and best practices.

Qualifications

• 4+ years hands-on ServiceNow development experience.
• Strong experience with NowAssist implementation and configuration.
• Solid understanding of ITSM processes (Incident, Problem, Change).
• Experience with CSM and/or SPM modules.

Responsabilités

• Design, develop, and configure ServiceNow NowAssist solutions.
• Implement Generative AI use cases within ServiceNow platform.
• Customize and enhance workflows across ITSM, CSM, and SPM modules.
• Integrate NowAssist with knowledge articles, virtual agents, and case management.
• Collaborate with business stakeholders to gather AI-driven automation requirements.
• Ensure best practices in ServiceNow development and platform governance.
• Troubleshoot and resolve technical issues within the platform.
• Support testing, deployment, and post-implementation activities.

Connaissances

NowAssist

ITSM

CSM

SPM

Scripting

Flow Designer

IntegrationHub

Virtual Agent

Outils

Flow Designer

IntegrationHub

Virtual Agent

Description du poste

Job Title: ServiceNow NowAssist Developer

Experience: 4–8 Years

Location: Remote (Europe Timezone Support Required)

Engagement: Full-Time (8 Hours/Day)

Primary Skill: ServiceNow NowAssist

Secondary Skills: SPM / CSM / ITSM

Job Summary

We are looking for an experienced ServiceNow NowAssist Developer to join our team on a 3–4 month contract. The ideal candidate must have strong hands-on experience in ServiceNow NowAssist (Generative AI capabilities) and good exposure to SPM, CSM, and ITSM modules. The role requires working in the Europe timezone and is fully remote.

Key Responsibilities

• Design, develop, and configure ServiceNow NowAssist solutions.
• Implement Generative AI use cases within ServiceNow platform.
• Customize and enhance workflows across ITSM, CSM, and SPM modules.
• Integrate NowAssist with knowledge articles, virtual agents, and case management.
• Collaborate with business stakeholders to gather AI-driven automation requirements.
• Ensure best practices in ServiceNow development and platform governance.
• Troubleshoot and resolve technical issues within the platform.
• Support testing, deployment, and post-implementation activities.

Required Skills & Experience

• 4+ years of hands-on ServiceNow development experience.
• Strong experience with NowAssist implementation and configuration.
• Solid understanding of ITSM processes (Incident, Problem, Change).
• Experience working with CSM and/or SPM modules.
• Good knowledge of ServiceNow scripting (Business Rules, Script Includes, Client Scripts).
• Experience with Flow Designer, IntegrationHub, and Virtual Agent.
• Understanding of Generative AI concepts within ServiceNow.
• Strong communication skills and ability to work independently in a remote setup.

Preferred Qualifications

• ServiceNow CSA / CAD Certification.
• Experience in AI-based automation projects.
• Exposure to ServiceNow platform upgrades and performance optimization.
• Prior experience supporting Europe-based clients.