ServiceNow AI Engineer

89 Solutions; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

89 Solutions is seeking a customer-facing technical architect and enterprise consultant to lead AI-driven integrations on the Moveworks platform. You will design, implement and optimize backend components, while collaborating with international customers and global delivery teams.

The role combines technical leadership with hands‑on development and integration work, requiring ServiceNow expertise, strong problem‑solving abilities, and active certifications.

Qualifications

• Bachelor's or Master's degree in Computer Science, Software Engineering or a related field.
• Minimum 2–3 years of professional software development experience.
• Hands‑on experience with ServiceNow implementations or integrations in production environments is mandatory.
• Proven experience developing backend applications and integrating enterprise systems.
• Strong analytical and problem solving abilities.
• Ability to work effectively with international customers and cross‑functional teams. Must hold active and valid ServiceNow certifications.

Responsibilities

• Develop AI agents and enterprise automations using the Moveworks platform.
• Design and implement integrations between ServiceNow and enterprise AI solutions.
• Build and maintain backend components that support AI-driven applications.
• Configure ServiceNow workflows and platform capabilities to support automation.
• Troubleshoot technical issues and optimize integrations across enterprise systems.
• Collaborate with customers and global delivery teams throughout implementation projects.
• Contribute to technical innovation and continuous improvement of AI solutions.
• Create technical documentation to support implementation and maintenance.

Skills

Software development experience

Analytical thinking

Cross-functional collaboration

Education

Bachelor's or Master's in CS/SE

Tools

ServiceNow

REST APIs

SOAP APIs

OAuth2

JWT

JSON

XML

Postman/Insomnia

AWS/Azure/GC

ServiceNow certifications

Job description

Join the Team Shaping the Future of Enterprise AI!

At 89 Solutions we are redefining how enterprises operate through AI. As a leading pure play Moveworks partner we deliver Enterprise grade AI solutions that integrate withenterprise platforms.

This is a customer facing role that combines technical architecture, enterprise consulting and leadership, offering the opportunity to work at the forefront of AI transformation while developing expertise in the Moveworks platform.

We are currently considering candidates who are based in and reside within the United States.

Key Responsibilities

• Develop AI agents and enterprise automations using the Moveworks platform.
• Design and implement integrations between ServiceNow and enterprise AI solutions.
• Build and maintain backend components that support AI-driven applications.
• Configure ServiceNow workflows and platform capabilities to support automation.
• Troubleshoot technical issues and optimize integrations across enterprise systems.
• Collaborate with customers and global delivery teams throughout implementation projects.
• Contribute to technical innovation and continuous improvement of AI solutions.
• Create technical documentation to support implementation and maintenance.

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Software Engineering or a related field.
• Minimum 2–3 years of professional software development experience.
• Hands‑on experience with ServiceNow implementations or integrations in production environments is mandatory.
• Proven experience developing backend applications and integrating enterprise systems.
• Strong analytical and problem solving abilities.
• Ability to work effectively with international customers and cross‑functional teams.Must hold active and valid ServiceNow certifications.

Technical Skills

• Experience with ServiceNow modules such as ITSM, HRSD, ITOM or CSM.
• Knowledge of ServiceNow scripting and platform integration capabilities.
• Proficiency in REST and SOAP APIs.
• Understanding of authentication protocols such as OAuth2 and JWT.
• Experience working with JSON and XML.
• Familiarity with API testing tools such as Postman or Insomnia.
• Experience with cloud platforms such as AWS, Azure or Google Cloud Platform.
• Understanding of AI technologies and enterprise automation.

Nice to Have

• Experience with ServiceNow IntegrationHub, Flow Designer or Scripted REST APIs.
• Familiarity with ServiceNow Now Assist or Virtual Agent.
• Experience with conversational AI, Large Language Models (LLMs) or AI agent frameworks.
• Experience integrating platforms such as Salesforce, SAP, Oracle, Coupa or Ariba.