ServiceNow Migration & Modernization Architect

LNCsearch; Nashville (TN); On-site; USD 90,000 - 140,000; Full time

Job summary

LNCsearch is seeking a mid-to-senior ServiceNow Developer to lead the migration of our ServiceNow environment to the latest platform version. You’ll work with senior developers and platform leadership to redesign legacy workflows, modernize configurations, and deliver scalable automation across ITSM, ITOM, CMDB, and workflow automation across business processes.

The role demands hands-on development, migration planning, and collaboration to ensure a smooth upgrade, solid governance, and reliable

Qualifications

• 1+ years of ServiceNow admin/config/development in an enterprise environment (5+ years for senior-level responsibilities)
• Experience supporting upgrades, migrations, or major version transitions, including testing, documentation, and validation
• Strong attention to detail, communication skills, and the ability to translate business needs into technical solutions

Responsibilities

• Plan and execute migration to the latest ServiceNow release including testing and post-migration stabilization
• Document and review processes, workflows, forms, approvals, and automations; identify legacy configurations and gaps to clean up or rebuild
• Configure and develop ITSM, ITOM, CMDB workflows via Flow Designer, Business Rules, Script Includes, ACLs
• Build and maintain integrations (REST/SOAP, IntegrationHub) and data validation
• Create dashboards, reports, and Performance Analytics for migration readiness
• Support unit testing, UAT, defect tracking, and retesting
• Contribute to governance, release management, and code reviews
• Explore ServiceNow AI capabilities such as Now Assist and Virtual Agent
• Produce docs and handoff materials for operations teams

Skills

ServiceNow admin/dev

Migration planning

Workflow automation

REST/SOAP integrations

Documentation/communication

Tools

Flow Designer

IntegrationHub

Transform Maps

Now Assist

Job description

LNCsearch is seeking a mid-to-senior ServiceNow Developer to lead the migration of our ServiceNow environment to the latest platform version. You’ll work with senior developers and platform leadership to redesign legacy workflows, modernize configurations, and deliver scalable automation across ITSM, ITOM, CMDB, and workflow automation across business processes.

The role demands hands-on development, migration planning, and collaboration to ensure a smooth upgrade, solid governance, and reliable