ServiceNow Manager

LS Solutions; Chicago (IL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Comprehensive benefits package

Travel opportunities

Professional growth opportunities

Job summary

LS Solutions is seeking a seasoned ServiceNow delivery lead to manage client implementations, guiding multiple workstreams from planning through post-support and ensuring delivery aligned with client and organizational goals.

You will lead workshops to translate ITSM, ITOM, and IRM requirements into actionable solutions, manage on-shore and off-shore teams, and engage with decision-makers to shape roadmaps. Travel as needed and a comprehensive benefits package are provided.

Qualifications

• Minimum five years of experience managing large enterprise systems.
• At least three years focused on ServiceNow platform management.

Responsibilities

• Lead client workshops to gather and translate ITSM/ITOM/IRM requirements into functional and technical solutions.
• Manage on-shore and off-shore teams to deliver agile-based projects with mentorship.
• Engage with decision-makers to develop project roadmaps and align with client objectives.
• Support business development activities, including proposal development and pursuits.
• Oversee engagement financials and ensure adherence to cost management policies.

Skills

ServiceNow

ITSM

ITOM

Agile project management

Leadership

Stakeholder engagement

Education

ServiceNow System Administration certification

Tools

ServiceNow platform

Job description

Role Overview: This position involves managing ServiceNow client implementations, leading multiple workstreams from planning to post-support, and ensuring successful delivery aligned with organizational strategies.

Key Responsibilities

• Lead client workshops to gather and translate complex ITSM, ITOM, or IRM requirements into functional and technical solutions.
• Manage on-shore and off-shore teams to deliver agile-based projects, providing guidance and mentorship.
• Engage with decision-makers to develop project roadmaps, ensuring alignment with client objectives.
• Support business development activities, including proposal development and pursuit efforts.
• Oversee engagement financials, ensuring adherence to cost management policies.
• Uphold professional integrity, professionalism, and a respectful work environment.

Qualifications & Skills

• Minimum five years of experience managing large enterprise systems, with at least three years focused on ServiceNow platform management.
• Proven experience leading ServiceNow implementations, with certifications in ServiceNow System Administration and additional modules preferred.
• Strong leadership skills in managing teams and delivering agile projects.
• Effective communication and stakeholder engagement abilities.
• Authorized to work without sponsorship in the U.S.

Additional Information:

The role offers opportunities for professional growth, training, and a comprehensive benefits package. It requires travel as needed and a commitment to ethical and respectful work practices.