Full-Time ServiceNow Manager

LS Solutions; Philadelphia (Philadelphia County); On-site; USD 110,000 - 145,000; Full time

Job summary

LS Solutions is seeking a seasoned ServiceNow engagement manager to oversee client implementations from planning through post‑engagement support. You will conduct workshops, translate complex needs into requirements, and guide decision-makers on project roadmaps.

The role requires leading on‑shore and off‑shore teams in agile environments, mentoring staff, and aligning engagements with financial policies while supporting business development efforts.

Qualifications

• 5+ years of experience managing large enterprise systems, with at least 3 years focused on ServiceNow, ITSM, ITOM, or IRM
• Bachelor's degree or equivalent work experience
• Two full ServiceNow implementations completed with current certifications such as CSA, CIS-ITSM, Discovery, Event Management, Service Mapping, Risk & Compliance, or Vulnerability Response
• Proven leadership delivering agile projects with teams of various sizes
• Ability to travel as needed and authorized to work in the U.S. without sponsorship

Responsibilities

• Manage ServiceNow client implementations and lead multiple workstreams from planning to post-engagement support
• Conduct client workshops and translate complex needs into technical requirements
• Guide decision-makers on project roadmaps and mentor teams on ServiceNow operations and upgrades
• Oversee on‑shore and off‑shore teams to deliver agile projects
• Support business development activities and ensure engagement management aligns with financial policies

Skills

Project management

Client engagement

Leadership

Communication

Education

Bachelor's degree

Tools

ServiceNow

ITSM

Job description

The role involves managing ServiceNow client implementations, leading multiple workstreams from planning to post-engagement support.

Responsibilities include conducting client workshops, translating complex needs into technical requirements, guiding decision‑makers on project roadmaps, and mentoring teams on ServiceNow operations and upgrades.

The manager will oversee on‑shore and off‑shore teams to deliver agile projects, support business development activities, and ensure engagement management aligns with financial policies.

Qualifications

• Minimum five years of experience managing large enterprise systems, with at least three years focused on ServiceNow, ITSM, ITOM, or IRM
• Bachelor's degree or equivalent work experience
• Completion of two full ServiceNow implementations and current certifications such as CSA, CIS - ITSM, Discovery, Event Management, Service Mapping, Risk and Compliance, or Vulnerability Response
• Proven leadership in delivering agile projects with teams of various sizes
• Ability to travel as needed and authorized to work in the U.S. without sponsorship

Key Skills

• Strong project management and client engagement abilities
• Technical proficiency in ServiceNow platform and modules
• Leadership, mentorship, and communication skills