ServiceNow Manager

RoShay Services; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

RoShay Services in Boston seeks an experienced Manager, ServiceNow to lead client implementations and coordinate multiple workstreams across planning, execution, and post-engagement support.

The role requires guiding workshops, translating needs into technical requirements, and mentoring teams on operations, upgrades, and development while coordinating on-shore and off-shore delivery in an Agile environment.

Qualifications

• Minimum of five years’ experience managing large enterprise systems.
• At least three years focused on ServiceNow platform management.
• Experience leading two full ServiceNow implementations.
• Relevant certifications (CSA and others) are preferred.

Responsibilities

• Lead end-to-end client ServiceNow implementations across multiple workstreams.
• Facilitate client workshops to capture needs and translate into requirements.
• Mentor team members and clients on ServiceNow operations, upgrades and development.
• Coordinate on-shore and off-shore teams to deliver agile-based solutions.
• Support business development activities such as proposal development and pursuing opportunities.
• Manage engagements in line with financial policies.

Skills

Team leadership

Agile project management

Client workshops facilitation

Excellent communication

Education

CSA certification

Other ServiceNow certifications

Tools

ServiceNow Platform

Job description

The Manager, ServiceNow is responsible for leading client implementations of ServiceNow, managing multiple workstreams from planning to post-engagement support.

They will facilitate client workshops to assess needs and translate them into technical requirements, engaging with decision-makers to align project delivery with organizational goals.

Additionally, they will guide and mentor team members and clients on ServiceNow operations, upgrades, and development, while coordinating on-shore and off-shore teams to deliver agile-based solutions.

The role includes supporting business development activities such as proposal development and pursuing new opportunities, and managing engagements according to financial policies.

Candidates should have a minimum of five years’ experience managing large enterprise systems, with at least three years focused on ServiceNow platform management, including two full implementations and relevant certifications (CSA and others).

Experience leading teams in agile projects and excellent communication skills are essential.

Travel may be required, and candidates must be authorized to work in the U.S. without sponsorship.