ServiceNow Manager

LS Solutions; Los Angeles (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

LS Solutions is seeking a ServiceNow program lead to manage client implementations and drive multiple workstreams from planning through post-engagement support.

Responsibilities include leading workshops, developing roadmaps with decision-makers, mentoring teams, coordinating on-shore/off-shore resources, supporting business development, and ensuring engagements align with financial policies and professional standards.

Qualifications

• Minimum five years of experience managing large enterprise systems, with at least three years focused on ServiceNow platform management.
• Bachelor’s degree or equivalent work experience.
• Completion of at least two ServiceNow implementations; current CSA certification and CIS modules preferred.
• Experience leading agile project teams of varying sizes.
• Ability to travel as needed; authorized to work in the U.S. without sponsorship.

Responsibilities

• Lead client workshops, translating complex needs into technical requirements for ITSM, ITOM, or IRM solutions.
• Engage with decision-makers to develop project roadmaps aligned with organizational strategies.
• Guide, train, and mentor team members and clients on ServiceNow operations, upgrades, and development.
• Oversee on-shore and off-shore teams to deliver agile-based project components.
• Support business development activities like proposal development and client pursuits.
• Manage engagements in accordance with financial policies, maintaining professionalism and integrity.

Skills

ServiceNow

Project management

Agile

Team leadership

Travel availability

CSA Certification

Education

Bachelor's degree or equivalent

Tools

ServiceNow platform

Job description

Role Overview:

This position involves managing ServiceNow client implementations, leading multiple workstreams from planning to post-engagement support.

Key Responsibilities

• Lead client workshops, translating complex needs into technical requirements for ITSM, ITOM, or IRM solutions.
• Engage with decision-makers to develop project roadmaps aligned with organizational strategies.
• Guide, train, and mentor team members and clients on ServiceNow operations, upgrades, and development.
• Oversee on-shore and off-shore teams to deliver agile-based project components.
• Support business development activities like proposal development and client pursuits.
• Manage engagements in accordance with financial policies, maintaining professionalism and integrity.

Qualifications & Skills

• Minimum five years of experience managing large enterprise systems, with at least three years focused on ServiceNow platform management.
• Bachelor’s degree or equivalent work experience.
• Completion of at least two ServiceNow implementations; current certifications in ServiceNow System Administration (CSA) and other relevant CIS modules preferred.
• Experience leading agile project teams of varying sizes.
• Ability to travel as needed; authorized to work in the U.S. without sponsorship.

Key Attributes:

Adaptability, leadership, technical expertise, client engagement, and a commitment to professional growth.