Manager, ServiceNow

LS Solutions; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits package

Growth opportunities

Collaborative, inclusive environment

Job summary

LS Solutions is seeking a ServiceNow program manager to lead multi-workstream client implementations from planning through post-implementation support. You will drive workshops on ITSM, ITOM, and IRM, translating complex needs into technical requirements and aligning deliverables with client strategies.

The role requires travel and offers a comprehensive benefits package, competitive salary, and opportunities for professional growth within a collaborative, inclusive environment.

Qualifications

• Requires 5+ years managing large enterprise systems, 3+ years in ServiceNow deliveries (ITSM/ITOM/IRM).
• Bachelor’s degree or equivalent experience required.
• Completed at least two ServiceNow implementations with current ServiceNow System Administration certs; CIS Certifications preferred.

Responsibilities

• Lead on-shore and off-shore teams to deliver agile projects.
• Support business development activities including proposals and pursuits.
• Manage engagements in line with financial policies.
• Provide guidance, training, and mentorship on ServiceNow operations, upgrades, and development.

Skills

ServiceNow ITSM/ITOM/IRM

Agile project delivery

Client engagement & leadership

Education

Bachelor's degree

Tools

ServiceNow

Job description

Role Overview:

This position involves managing ServiceNow client implementations, leading multiple workstreams from planning to post-implementation support. The manager will facilitate client workshops on ITSM, ITOM, or IRM, translating complex needs into technical requirements, and engaging with decision-makers to align project deliverables with organizational strategies.

Key Responsibilities

• Lead on-shore and off-shore teams to deliver agile-based projects.
• Support business development activities including proposals and pursuit efforts.
• Manage engagements in accordance with financial policies.
• Provide guidance, training, and mentorship on ServiceNow operations, upgrades, and development.

Qualifications & Skills

• Minimum five years managing large enterprise systems, with at least three years specifically managing ServiceNow, focusing on ITSM, ITOM, and IRM.
• Bachelor’s degree or equivalent experience.
• Completed at least two ServiceNow implementations, with current certifications in ServiceNow System Administration and additional relevant CIS certifications preferred.
• Experience leading diverse teams in agile project delivery.
• Strong client engagement, leadership, and communication skills.

Additional Information:

The role requires travel as needed and is open to authorized U.S. work applicants. The position offers a comprehensive benefits package, competitive salary, and opportunities for professional growth within a collaborative, inclusive environment.