ServiceNow Lead Software Engineer - HRSD

JPMorgan Chase; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase in Plano, TX seeks an experienced ServiceNow Engineer to lead design, development, and implementation efforts across HRSD and related modules. You will build secure production code, create architecture artifacts, and partner with teams to translate requirements into high-quality solutions.

You will mentor junior developers, monitor platform stability, and contribute to a culture of inclusion and continuous improvement. Strong communication and problem-solving skills are essential.

Qualifications

• Formal training or certification on software engineering concepts and 5+ years applied experience.
• 6+ years of extensive ServiceNow experience leading the design, development and implementation.
• 2+ years of experience with the HRSD module.
• Understand customer requirements, translate to high-quality technical solutions.
• Develop and manage custom widgets, pages and UI elements to enhance end-user Service portal experience.
• Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular).
• Experience working on system integrations between ServiceNow and other applications using REST API.
• Strong analysis, problem-solving, and decision-making skills.
• Experience in debugging issues and proactive monitoring to ensure platform stability.
• Ability to mentor junior developers and collaborate effectively with the team.
• Strong communication skills to clarify requirements with stakeholders.

Responsibilities

• Executes software solutions, design, development, and troubleshooting with ability to think beyond routine approaches.
• Creates secure production code and maintains algorithms that run with appropriate systems.
• Produces architecture and design artifacts for complex applications and ensures design constraints are met.
• Gathers, analyzes, and visualizes data to improve software applications and systems.
• Identifies hidden data patterns to drive improvements in coding hygiene and architecture.
• Contributes to software engineering communities of practice and explores new technologies.
• Takes initiative to solve complex problems and adapts to change.
• Adds to team culture of diversity, opportunity, inclusion, and respect.

Skills

ServiceNow

HRSD

UI Builder

REST API

JavaScript

Angular

ITSM

ITOM

Scripting

Debugging

Tools

ServiceNow Studio

Job description

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Takes initiative in finding solutions to complex problems, utilizing analytical & problem-solving skills, and possessing adaptability to change
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• 6+ years of extensive ServiceNow experience leading the design, development and implementation.
• 2+ years of experience with the HRSD module
• Understand customer requirements, translate to high-quality technical solutions.
• Develop and manage custom widgets, pages and UI elements to enhance end-user Service portal experience
• Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular).
• Experience working on system integrations between ServiceNow and other applications using REST API.Strong analysis, problem-solving, and decision-making skills
• Experience in debugging issues and finding new ways of proactive monitoring to ensure platform stability.
• Ability to mentor junior developers, fostering a collaborative and innovative team environment.
• Strong communication skills should be able to clarify requirements with stakeholders and well as work collaboratively with the team.

Preferred qualifications, capabilities, and skills

• Experience with the multiple ServiceNow module i.e. ITSM, ITOM
• ServiceNow portal experience, Virtual Agent Configuration, UI Builder and experience building Configurable workspaces.
• ServiceNow Certifications