ServiceNow Lead Software Engineer - HRSD

J.P. Morgan Chase & Co.; Plano (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorgan Chase in Plano, Texas seeks an experienced Software Engineer to join the Employee Platform team. You will drive secure, scalable solutions, lead design and development across ServiceNow, and deliver high-quality software while collaborating with stakeholders.

The role emphasizes real-time data insights, system integrations via REST APIs, and mentoring junior engineers within an agile environment. A strong frontend and scripting background is required.

Qualifications

• Formal training or certification on software engineering concepts.
• 5+ years applied software engineering experience.
• 6+ years ServiceNow design, development and implementation.
• 2+ years of HRSD module experience.
• Experience with REST API integrations.
• Strong communication and problem-solving skills.
• Ability to mentor junior developers and collaborate with teams.

Responsibilities

• Executes software solutions with design, development and troubleshooting.
• Develops secure, high-quality production code and algorithms.
• Produces architecture artifacts for complex apps and ensures constraints.
• Builds data visualizations and reports from large datasets for improvements.
• Identifies data patterns to drive code hygiene and architecture improvements.
• Contributes to engineering communities and explores new tech.
• Mentors juniors and promotes inclusive team culture.
• Clarifies requirements with stakeholders and collaborates effectively.

Skills

Communication

Problem solving

Mentoring

Team collaboration

Education

Software eng certs/training

ServiceNow certifications

Tools

ServiceNow

REST API

JavaScript

Glide scripting

HTML

CSS

Angular

Job description

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Software Engineer at JPMorgan Chase within the Employee Platform team, youare an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Takes initiative in finding solutions to complex problems, utilizing analytical & problem-solving skills, and possessing adaptability to change
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• 6+ years of extensive ServiceNow experience leading the design, development and implementation.
• 2+ years of experience with the HRSD module
• Understand customer requirements, translate to high-quality technical solutions.
• Develop and manage custom widgets, pages and UI elements to enhance end-user Service portal experience
• Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular).
• Experience working on system integrations between ServiceNow and other applications using REST API.
• Strong analysis, problem-solving, and decision-making skills
• Experience in debugging issues and finding new ways of proactive monitoring to ensure platform stability.
• Ability to mentor junior developers, fostering a collaborative and innovative team environment.
• Strong communication skills should be able to clarify requirements with stakeholders and well as work collaboratively with the team.

Preferred qualifications, capabilities, and skills

• Experience with the multiple ServiceNow module i.e. ITSM, ITOM
• ServiceNow portal experience, Virtual Agent Configuration, UI Builder and experience building Configurable workspaces.
• ServiceNow Certifications