ServiceNow Lead Developer

Robotic Process Automation LLC; Dallas (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Goldman Sachs is seeking an experienced Application Developer for the ServiceNow team. You will design, build, test, and deploy scalable ServiceNow solutions using NOW SDK, VS Code, and CLI tools within the SDLC.

You will optimize performance, handle ITSM/CSM workflows, integrations, and reporting, collaborate with global teams, and ensure upgrades are validated by a robust testing protocol. 10+ years in ServiceNow with strong problem solving and communication skills are expected; bachelor's in

Qualifications

• Bachelor's degree or equivalent in a related field as a baseline.
• 10+ years of ServiceNow platform experience, preferably in development and implementation.
• Strong experience with NOW SDK, including local app init, metadata transformation, and scoped apps deployment.
• Experience with Now Assist or similar AI tools to boost development efficiency and automation.

Responsibilities

• Plan, execute, monitor, control, and close technical tasks related to configuration and implementation.
• Provide software coding and customization including screen tailoring, workflow administration, report setup, data imports, integration, scripting, and custom app development.
• Leverage NOW SDK to design, build, and package scoped applications locally within VS Code Desktop, using fluent CLI tools.
• Use Now Assist for Creator to accelerate development, automate playbooks/flows, and streamline code creation.
• Update and maintain testing protocols for ServiceNow upgrades to certify apps post-upgrade.
• Design, develop, test, and deploy ServiceNow solutions in a banking SDLC context.
• Own and drive enhancements to improve reliability and performance; analyze risks and gaps.

Skills

ServiceNow

NOW SDK

Now Assist

REST APIs

Incident Management

Change Management

ITSM

CSM

Scripting

Dashboards

Testing

Education

Bachelor's Degree in Computer Science / Information Technology / Engineering

Tools

VS Code

CLI tools

ServiceNow Studio

Job description

As an Application Developer for the ServiceNow team, it is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level. The role shall be performed within a professional office environment. Goldman Sachs has health and safety polices that are available for all workers upon request.

Key Responsibilities:

• Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation
• Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
• Leverage the ServiceNow SDK (NOW SDK) to design, build, and package scoped applications locally within Visual Studio Code Desktop, utilizing ServiceNow Fluent and modern command-line interface (CLI) tools
• Utilize Now Assist for Creator generative AI capabilities to accelerate application development, automate playbook and flow generation, and streamline code creation
• Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes
• Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC
• Own and drive enhancements to improve reliability and performance of existing solutions
• Analyzing risks, gaps in the existing environment/applications and resolve them
• Drive enhancing scalability, performance, and monitoring strategies for the existing platform

SKILL / EXPERIENCE:

• 10+ years of ServiceNow platform experience preferably in development and implementation
• Hands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization, metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).
• Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize development efficiency, code generation, and workflow automation.
• Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications
• Good understanding of core platform features, flow designer, ACLs, server-side APIs and client-side APIs in ServiceNow
• Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow
• Hands on experience on development of custom scoped applications
• Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration
• Hands on experience on working with Rest API’s
• A fair understanding of MID Server Configuration, CMDB, discovery and asset management
• Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow
• Demonstrated success at delivery of assignments with tight deadline.
• Ability to work independently, but strong team player with experience of working as part of a global team.
• Self-starter mind set with the ability to share ideas, identify and drive opportunities.
• Strong problem analysis skills to include the use of mathematical concepts to validate results
• Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail
• Clear and concise communication with superior written and verbal communication skills.
• Manage and prioritize work effectively with minimal supervision
• Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders.
• Coordinate and solve complex technical data and transformation issues.
• Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.
• Answer “how to” technical and application configuration questions.
• Develop, maintain, and execute reports to ensure system operation meets performance targets.
• Create and maintain system design and operations documentation

QUALIFICATIONS:

• This position description is intended to describe the duties most frequently performed by an individual in this position.
• It is not intended to be a complete list of assigned duties but to describe a position level.
• The role shall be performed within a professional office environment.
• Goldman Sachs has health and safety polices that are available for all workers upon request.
• There are no specific health risks associate with the role.
• Bachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering, or a related field
• Financial Service domain knowledge whilst, not a pre-requisite is desirable

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.