ServiceNow Lead Developer

Robotics Technologies; Dallas (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Goldman Sachs is seeking an accomplished Application Developer to join the ServiceNow team. The role involves configuring and implementing advanced ServiceNow solutions, coding and customizing applications, and leveraging NOW SDK within VS Code to build scoped apps.

You will use Now Assist for AI-driven development, and maintain test protocols for ServiceNow upgrades in a banking environment. You will design, develop, test, and deploy various ServiceNow products, drive reliability improvements,

Qualifications

• 10+ years of ServiceNow platform experience preferably in development and implementation.
• Hands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization, metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).
• Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize development efficiency, code generation, and workflow automation.
• Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications
• Good understanding of core platform features, flow designer, ACLs, server-side APIs and client-side APIs in ServiceNow
• Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow
• Hands on experience on development of custom scoped applications
• Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration
• Hands on experience on working with Rest API’s
• A fair understanding of MID Server Configuration, CMDB, discovery and asset management
• Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow
• Demonstrated success at delivery of assignments with tight deadline.
• Ability to work independently, but strong team player with experience of working as part of a global team.
• Self-starter mind set with the ability to share ideas, identify and drive opportunities.

Responsibilities

• Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation
• Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
• Leverage the ServiceNow SDK (NOW SDK) to design, build, and package scoped applications locally within Visual Studio Code Desktop, utilizing ServiceNow Fluent and modern command-line interface (CLI) tools
• Utilize Now Assist for Creator generative AI capabilities to accelerate application development, automate playbook and flow generation, and streamline code creation
• Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes
• Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC
• Own and drive enhancements to improve reliability and performance of existing solutions
• Analyzing risks, gaps in the existing environment/applications and resolve them
• Drive enhancing scalability, performance, and monitoring strategies for the existing platform

Skills

ServiceNow development

NOW SDK

VS Code

AI-assisted development (Now Assist)

Incident management

Problem management

Change management

Knowledge management

Service Catalog

SLM (Service Level Management)

REST APIs

ITSM

CSM

Orchestration

Data transformation

Education

Bachelor's Degree in Computer Science/IT/Engineering

Tools

ServiceNow SDK (NOW SDK)

Visual Studio Code

Now Assist

Job description

As an Application Developer for the ServiceNow team, it is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level. The role shall be performed within a professional office environment. Goldman Sachs has health and safety polices that are available for all workers upon request.

Key Responsibilities:

• Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation
• Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
• Leverage the ServiceNow SDK (NOW SDK) to design, build, and package scoped applications locally within Visual Studio Code Desktop, utilizing ServiceNow Fluent and modern command-line interface (CLI) tools
• Utilize Now Assist for Creator generative AI capabilities to accelerate application development, automate playbook and flow generation, and streamline code creation
• Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes
• Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC
• Own and drive enhancements to improve reliability and performance of existing solutions
• Analyzing risks, gaps in the existing environment/applications and resolve them
• Drive enhancing scalability, performance, and monitoring strategies for the existing platform

SKILL / EXPERIENCE:

• 10+ years of ServiceNow platform experience preferably in development and implementation
• Hands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization, metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).
• Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize development efficiency, code generation, and workflow automation.
• Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications
• Good understanding of core platform features, flow designer, ACLs, server-side APIs and client-side APIs in ServiceNow
• Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow
• Hands on experience on development of custom scoped applications
• Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration
• Hands on experience on working with Rest API’s
• A fair understanding of MID Server Configuration, CMDB, discovery and asset management
• Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow
• Demonstrated success at delivery of assignments with tight deadline.
• Ability to work independently, but strong team player with experience of working as part of a global team.
• Self-starter mind set with the ability to share ideas, identify and drive opportunities.
• Strong problem analysis skills to include the use of mathematical concepts to validate results
• Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail
• Clear and concise communication with superior written and verbal communication skills.
• Manage and prioritize work effectively with minimal supervision
• Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders.
• Coordinate and solve complex technical data and transformation issues.
• Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.
• Answer “how to” technical and application configuration questions.
• Develop, maintain, and execute reports to ensure system operation meets performance targets.
• Create and maintain system design and operations documentation

QUALIFICATIONS:

• This position description is intended to describe the duties most frequently performed by an individual in this position.
• It is not intended to be a complete list of assigned duties but to describe a position level.
• The role shall be performed within a professional office environment.
• Goldman Sachs has health and safety polices that are available for all workers upon request.
• There are no specific health risks associate with the role.
• Bachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering, or a related field
• Financial Service domain knowledge whilst, not a pre-requisite is desirable

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.