ServiceNow Lead Developer

Quantum Technologies. LLC; Dallas (TX); Presencial; USD 140.000 - 180.000; Jornada completa

Descripción de la vacante

Goldman Sachs is seeking an experienced Application Developer for the ServiceNow team. The role focuses on development, customization, and integration of ServiceNow solutions within a banking environment, leveraging NOW SDK and AI-assisted tools to accelerate delivery.

The ideal candidate has 10+ years of ServiceNow experience, strong problem-solving and communication skills, and the ability to work independently or in a global team.

Formación

• 10+ years of ServiceNow platform experience, development & implementation.
• NOW SDK usage including local app initialization, metadata transformation, and deploying scoped apps from a local IDE.
• Experience with Now Assist for creator AI to optimize development and automation.
• Experience with incident, problem, change, knowledge, service catalog, SLM, workflows and notifications.
• Strong knowledge of core platform features: flow designer, ACLs, server- and client-side APIs.
• Knowledge of ATF, reports, dashboards, import sets, transformations, update sets and upgrades.
• Experience developing custom scoped applications.
• Understanding of ITSM, CSM, Event Management, Integrations, Orchestration.
• REST APIs experience.
• MID Server, CMDB, discovery, and asset management knowledge.
• Debugging and troubleshooting skills.
• Ability to work independently and in a global team.
• Strong analytical and communication skills.

Responsabilidades

• Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation.
• Provide software coding and customization including screen tailoring, workflow administration, report setup, data imports, integration, scripting, and custom app development.
• Leverage NOW SDK to design, build, and package scoped applications locally within VS Code.
• Use Now Assist for Creator AI to accelerate development and automate code/workflows.
• Update and maintain testing protocols for ServiceNow upgrades to certify apps post-upgrade.
• Design, develop, test, and deploy ServiceNow needs in banking environments within SDLC.
• Own and drive enhancements to improve reliability and performance of existing solutions.
• Analyze risks and gaps; resolve issues; drive scalability, performance, and monitoring strategies.
• Develop, maintain, and execute reports to ensure system operation meets performance targets.
• Create and maintain system design and operations documentation.

Conocimientos

ServiceNow development

AI-assisted development

Incident/Problem/Change management

REST APIs

Team collaboration

Self-starter

Educación

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field

Herramientas

NOW SDK

VS Code

Now Assist

CLI tools

MID Server

CMDB

ATF

Reports & Dashboards

Descripción del empleo

As an Application Developer for the ServiceNow team, it is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level. The role shall be performed within a professional office environment. Goldman Sachs has health and safety polices that are available for all workers upon request.

Key Responsibilities:

• Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation
• Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
• Leverage the ServiceNow SDK (NOW SDK) to design, build, and package scoped applications locally within Visual Studio Code Desktop, utilizing ServiceNow Fluent and modern command-line interface (CLI) tools
• Utilize Now Assist for Creator generative AI capabilities to accelerate application development, automate playbook and flow generation, and streamline code creation
• Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes
• Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC
• Own and drive enhancements to improve reliability and performance of existing solutions
• Analyzing risks, gaps in the existing environment/applications and resolve them
• Drive enhancing scalability, performance, and monitoring strategies for the existing platform

SKILL / EXPERIENCE:

• 10+ years of ServiceNow platform experience preferably in development and implementation
• Hands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization, metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).
• Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize development efficiency, code generation, and workflow automation.
• Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications
• Good understanding of core platform features, flow designer, ACLs, server-side APIs and client-side APIs in ServiceNow
• Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow
• Hands on experience on development of custom scoped applications
• Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration
• Hands on experience on working with Rest API’s
• A fair understanding of MID Server Configuration, CMDB, discovery and asset management
• Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow
• Demonstrated success at delivery of assignments with tight deadline.
• Ability to work independently, but strong team player with experience of working as part of a global team.
• Self-starter mind set with the ability to share ideas, identify and drive opportunities.
• Strong problem analysis skills to include the use of mathematical concepts to validate results
• Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail
• Clear and concise communication with superior written and verbal communication skills.
• Manage and prioritize work effectively with minimal supervision
• Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders.
• Coordinate and solve complex technical data and transformation issues.
• Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.
• Answer “how to” technical and application configuration questions.
• Develop, maintain, and execute reports to ensure system operation meets performance targets.
• Create and maintain system design and operations documentation

QUALIFICATIONS:

• This position description is intended to describe the duties most frequently performed by an individual in this position.
• It is not intended to be a complete list of assigned duties but to describe a position level.
• The role shall be performed within a professional office environment.
• Goldman Sachs has health and safety polices that are available for all workers upon request.
• There are no specific health risks associate with the role.
• Bachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering, or a related field
• Financial Service domain knowledge whilst, not a pre-requisite is desirable

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.