ServiceNow Lead Developer

MACHINE LEARNING TECHNOLOGIES LLC; Dallas (TX); On-site; USD 140,000 - 180,000; Full time

Job summary

Goldman Sachs is seeking an experienced ServiceNow Lead Developer in Dallas, TX for a 24-month engagement. You will lead development, customization, and integration of ServiceNow solutions, leveraging NOW SDK, Fluent, and Now Assist in a banking environment.

The role requires strong API, automation, and SDLC skills, with a focus on reliability and performance. You will work in a professional office setting, collaborating with a global team to deliver complex workflows, reports, and managed

Qualifications

• Extensive hands-on ServiceNow development and implementation experience.
• Proficient with NOW SDK, local app init, metadata transformation, and deploying scoped apps from IDE.
• Fluent in defining application metadata in code; strong server-side and client-side APIs knowledge.
• Experience with Now Assist for AI-driven development and automation.
• Proven ability to deliver under tight deadlines within a global team.

Responsibilities

• Plan, execute, monitor, control, and close all technical ServiceNow tasks.
• Develop and customize with screen tailoring, workflows, reports, data imports, and integrations.
• Leverage NOW SDK and VS Code to build packaged scoped apps locally.
• Use Now Assist to accelerate development and automate playbooks and flows.
• Maintain testing protocols for instance upgrades and certify apps post-upgrade.
• Design and deliver ServiceNow needs in banking environments within SDLC.
• Drive reliability, performance, and scalability improvements.
• Analyze risks and gaps; resolve issues in the environment.
• Collaborate with global teams and communicate effectively with stakeholders.

Skills

ServiceNow platform

NOW SDK

ServiceNow Fluent

Now Assist

Incident management

Problem management

Change management

Knowledge management

Service catalog

SLM workflows

APIs (REST, server-side, client-side)

Integrations

MID Server, CMDB, Discovery

Security: ACLs

ATF, reports, dashboards

Custom scoped apps

Java, J2EE, Servlet, JSP

JavaScript/jQuery/XML/AJAX

SDLC awareness

Troubleshooting

Team collaboration

Communication skills

Education

Bachelor's Degree in CS/IT/Engineering

Tools

VS Code

NOW CLI

ServiceNow Fluent tooling

Job description

Job Overview

• Job ID: J53426
• Job Title: ServiceNow Lead Developer
• Location: Dallas, TX
• Duration: 24 Months + Extension
• Domain Exposure: Pharmaceuticals
• Work Authorization: US Citizen,Green Card,OPT-EAD,CPT,H-1B,H4-EAD,L2-EAD,GC-EAD
• Client: To Be Discussed Later
• Employment Type: W-2, 1099, C2C

Job Summary

As an Application Developer for the ServiceNow team, it is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level. The role shall be performed within a professional office environment. Goldman Sachs has health and safety polices that are available for all workers upon request.

Key Responsibilities

• Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation
• Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
• Leverage the ServiceNow SDK (NOW SDK) to design, build, and package scoped applications locally within Visual Studio Code Desktop, utilizing ServiceNow Fluent and modern command-line interface (CLI) tools
• Utilize Now Assist for Creator generative AI capabilities to accelerate application development, automate playbook and flow generation, and streamline code creation
• Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes
• Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC
• Own and drive enhancements to improve reliability and performance of existing solutions
• Analyzing risks, gaps in the existing environment/applications and resolve them
• Drive enhancing scalability, performance, and monitoring strategies for the existing platform

Skill / Experience

• 10+ years of ServiceNow platform experience preferably in development and implementation
• Hands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization, metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).
• Proficiency in ServiceNow Fluent for defining application metadata in code, alongside server-side JavaScript modules and third-party libraries.
• Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize development efficiency, code generation, and workflow automation.
• Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications
• Good understanding of core platform features, flow designer, ACLs, server-side APIs and client-side APIs in ServiceNow
• Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow
• Hands on experience on development of custom scoped applications
• Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools
• Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration
• Hands on experience on working with Rest API’s
• A fair understanding of MID Server Configuration, CMDB, discovery and asset management
• Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow
• Demonstrated success at delivery of assignments with tight deadline.
• Ability to work independently, but strong team player with experience of working as part of a global team.
• Self-starter mind set with the ability to share ideas, identify and drive opportunities.
• Strong problem analysis skills to include the use of mathematical concepts to validate results
• Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail
• Clear and concise communication with superior written and verbal communication skills.
• Manage and prioritize work effectively with minimal supervision
• Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders.
• Coordinate and solve complex technical data and transformation issues.
• Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.
• Answer “how to” technical and application configuration questions.
• Develop, maintain, and execute reports to ensure system operation meets performance targets.
• Create and maintain system design and operations documentation

Qualifications

• This position description is intended to describe the duties most frequently performed by an individual in this position.
• It is not intended to be a complete list of assigned duties but to describe a position level.
• The role shall be performed within a professional office environment.
• Goldman Sachs has health and safety polices that are available for all workers upon request.
• There are no specific health risks associate with the role.
• Bachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering, or a related field
• Financial Service domain knowledge whilst, not a pre-requisite is desirable

Equal Opportunity Employer

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.