ServiceNow ITSM Project Manager - Agile Delivery

Saic; Tennessee; On-site; USD 80,000 - 120,000; Full time

Job summary

SAIC is seeking an experienced IT Program Manager to join our Civilian Sector supporting FAA ISC. You will lead ServiceNow implementations, align with enterprise priorities, engage stakeholders, and drive timely IT services.

This role requires strong PMI-based project management and the ability to obtain a Public Trust clearance. You will mature existing modules, promote interoperability across FAA systems, apply Agile SDLC, and ensure governance alignment.

Qualifications

• Bachelor’s degree in IT with 7+ years in IT projects; PMI experience or equivalent.
• Experience with ServiceNow implementations and project delivery.

Responsibilities

• Implement new ServiceNow modules and platform capabilities with stakeholders.
• Mature and enhance ServiceNow functionality across modules to improve workflow and UX.
• Foster interoperability with FAA systems and data repositories.
• Apply Agile SDLC to manage ServiceNow enhancements and deployments.
• Align configurations with FAA governance and enterprise architecture.
• Promote standardization to maximize business value and reduce technical debt.
• Provide documentation, governance artifacts, and training materials.

Skills

PMI framework

Public Trust readiness

Stakeholder management

Education

Bachelor’s Degree in Information Technology

Associates in IT

High school diploma

Tools

ServiceNow

PM tools

Job description

SAIC is seeking an experienced IT Program Manager to join our Civilian Sector supporting FAA ISC. You will lead ServiceNow implementations, align with enterprise priorities, engage stakeholders, and drive timely IT services.

This role requires strong PMI-based project management and the ability to obtain a Public Trust clearance. You will mature existing modules, promote interoperability across FAA systems, apply Agile SDLC, and ensure governance alignment.