ServiceNow Project / Delivery Manager

TechInvents; Woodlawn, Northern (MD, KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

TechInvents seeks a senior ServiceNow Program Manager to lead delivery across ITSM, ITOM, CMDB/Discovery, HRSD, CSM, CMP in a federal environment. You will coordinate multi-team and multi-vendor workstreams, ensure governance, and drive executive-level reporting and project health assessments.

You will manage schedules, RAID logs, ROMs, and contract deliverables while maintaining security compliance and federal documentation. A strong ServiceNow background and PM leadership are essential.

Qualifications

• Bachelor's degree plus 10 years of IT or project management experience.
• 8+ years leading project or program management in enterprise tech.
• 3+ years managing ServiceNow implementation programs in federal environments.
• Demonstrated delivery of large IT implementations with governance and exec engagement.
• Working knowledge of ServiceNow administration and platform operations.
• Proficient with Jira and MS Project; strong PowerPoint and Excel for exec comms.

Responsibilities

• Lead end-to-end delivery across ITSM, ITOM, CMDB/Discovery, HRSD, CSM, CMP.
• Drive governance, planning, and prioritization across multi-vendor workstreams.
• Build schedules, RAID logs, dashboards, ROMs, and contract deliverables.
• Coordinate sprint ceremonies, releases, deployment, and UAT activities.
• Facilitate stakeholder engagement across CIO offices and PMOs.
• Deliver executive-level status reporting and project health assessments.
• Manage dependencies, cross-team resourcing, and issue escalation.
• Ensure compliance with security, ATO docs, and platform governance.

Skills

Project management

Stakeholder management

ServiceNow knowledge

Jira

MS Project

PowerPoint

Excel

Federal environment

Education

Bachelor's degree in IT or related field

Tools

Jira

MS Project

Job description

Lead delivery, governance, and modernization across enterprise ServiceNow programs, coordinating multi-team and multi-vendor workstreams in a federal environment.

What you'll do

• Lead end-to-end delivery across ITSM, ITOM (HAM/SAM), CMDB/Discovery, HRSD, CSM, CMP, and related modules
• Drive program governance, planning, and prioritization across multi-team and multi-vendor workstreams
• Build and manage project schedules, RAID logs, dashboards, ROMs, and contract deliverables against federal standards
• Coordinate sprint ceremonies, release readiness, deployment activities, integration planning, and UAT
• Facilitate stakeholder engagement across CIO offices, platform owners, PMOs, and business units
• Deliver executive-level status reporting, modernization updates, and project health assessments
• Manage dependencies, cross-team resourcing, and issue escalation
• Ensure compliance with security and ATO documentation, platform governance, and user enablement requirements

What we're looking for

• Bachelor's degree plus 10 years of relevant IT or project management experience, or equivalent experience in lieu of a degree
• 8+ years leading project or program management in enterprise technology environments
• 3+ years managing ServiceNow implementation programs in a federal agency or comparable transformation environment
• Demonstrated delivery of large-scale IT implementations with governance, oversight, and executive stakeholder engagement
• Working knowledge of ServiceNow administration, configuration, and platform operations
• Hands-on with Jira and MS Project; strong PowerPoint and Excel for executive communication
• Ability to obtain and maintain a federal Public Trust suitability determination

Nice to have

• ServiceNow certifications (CSA, CAD, CIS ITSM, CIS SAM, CIS APM)
• PMP, Scrum/Agile, or SAFe certification
• ATO and security documentation, FedRAMP alignment, and platform governance
• Experience managing matrixed teams across architecture, development, operations, and business units