ServiceNow ITSM Lead & Developer

California State University, Office of the Chancellor; Long Beach (CA); Hybrid; USD 87,408 - 127,332; Full time

Benefits offered by this job

Health, Dental, Vision benefits

15 paid holidays a year

Tuition waiver education program

PERS retirement system

Job summary

California State University, Office of the Chancellor is seeking an ITSM Lead Analyst/Programmer to provide lead support for the ServiceNow ITSM application and to integrate with other platforms. The role includes mobile-friendly web development and collaboration with customers to determine needs and deliver solutions.

The ideal candidate has a bachelor's degree and at least five years of enterprise ITSM support and development experience, plus strong communication and mentoring capabilities for

Qualifications

• Bachelor's degree or equivalent is required.
• Five years of enterprise ITSM support experience, including ITSM applications, business processes, workflows, and reporting.
• Five years of experience providing application development and support.

Responsibilities

• Participate in project planning and requirements gathering.
• Design functionality based on business and technical requirements.
• Lead project planning meetings and contribute to planning/execution.
• Install and test applications and provide training on ITSM features.
• Provide ongoing system administration for ITSM (ServiceNow) including monitoring and upgrades.
• Document ITSM, mobile, and web applications and maintain version control.

Skills

ITSM support

Application development

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Oracle/SQL Server

UNIX/Windows

SharePoint/WordPress

Job description

California State University, Office of the Chancellor is seeking an ITSM Lead Analyst/Programmer to provide lead support for the ServiceNow ITSM application and to integrate with other platforms. The role includes mobile-friendly web development and collaboration with customers to determine needs and deliver solutions.

The ideal candidate has a bachelor's degree and at least five years of enterprise ITSM support and development experience, plus strong communication and mentoring capabilities for