ServiceNow Developer

System Soft Technologies; Montgomery (AL); On-site; USD 95,000 - 125,000; Full time

Job summary

System Soft Technologies seeks an experienced ServiceNow Developer to design, develop, test, implement, and support enterprise ServiceNow solutions. This is hands-on development, not an admin role, with immediate contribution and potential long-term state government transition.

Responsibilities include designing and deploying solutions, crafting Business Rules, UI Policies, ACLs, flows, service catalog, APIs, and CMDB integrations; and collaborating across ITSM, SecOps, and GRC/IRM domains.

Qualifications

• Minimum 8+ years of hands-on ServiceNow development experience (not admin).
• Hands-on development with Business Rules, Client Scripts, Script Includes, Flow Designer, Service Catalog, ACLs, REST APIs.
• Experience with ITSM and/or SecOps and GRC/IRM.
• Working knowledge of CMDB and Configuration Management.
• Professional dev lifecycle experience: coding, testing, deployment, production support.
• State government or large enterprise experience.

Responsibilities

• Design, develop, test, and deploy ServiceNow solutions.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Develop workflows and automation using Flow Designer.
• Develop Service Catalog items, forms, approvals, and workflows.
• Develop and support REST/SOAP API integrations.
• Work across ITSM, SecOps, and GRC/IRM.
• Work with CMDB data and integrations.
• Analyze requirements and create technical designs.
• Troubleshoot code, integrations, workflows, and defects.
• Participate in testing, upgrades, releases and deployments.
• Maintain technical documentation and knowledge transfer.

Skills

ServiceNow development

Business Rules

Client Scripts

Script Includes

Flow Designer

REST API integrations

ITSM

SecOps

GRC/IRM

CMDB

Education

Bachelor's degree in Computer Science/IT/MIS/Engineering

Tools

Integration Hub

ITOM

Discovery

Service Mapping

Job description

We are seeking an experienced ServiceNow Developer to design, develop, test, implement, and support solutions on the enterprise ServiceNow platform.

This is a hands-on development position, not a ServiceNow Administrator role. Candidates must have demonstrated experience writing code and developing ServiceNow solutions.

This engagement addresses an immediate need for ServiceNow development capacity while supporting the State's long-term staffing strategy. The selected candidate should be able to contribute immediately and have the skills and organizational fit to become a long-term member of the State's ServiceNow team.

Candidates must be willing and eligible to pursue transition to a State merit position if the opportunity becomes available.

Responsibilities:

• Design, develop, test, and deploy ServiceNow solutions.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Develop workflows and automation using Flow Designer.
• Develop Service Catalog items, forms, approvals, and workflows.
• Develop and maintain REST/SOAP API integrations.
• Develop and support solutions across ITSM, Security Operations (SecOps), and Governance, Risk, and Compliance / Integrated Risk Management (GRC/IRM).
• Develop solutions involving CMDB data and integrations.
• Analyze requirements and create technical designs and specifications.
• Troubleshoot code, integrations, workflows, and application defects.
• Participate in testing, upgrades, releases, and production deployments.
• Maintain technical documentation and provide knowledge transfer.

Qualifications

• Minimum 8+ years of hands-on ServiceNow development experience. Experience used to meet this requirement must be development experience, not ServiceNow administration.
• Hands-on development experience with Business Rules, Client Scripts, Script Includes, Flow Designer, Service Catalog, ACLs, and REST API integrations.
• Development experience with ServiceNow ITSM and/or SecOps and GRC/IRM.
• Working knowledge of CMDB and Configuration Management.
• Professional application development experience including coding, testing, implementation, and production support.
• Systems analysis experience including requirements analysis, technical specifications, and solution design.
• State government or large enterprise experience.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Management Information Systems, Mathematics, Engineering, or a related technical field.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow implementation certifications related to ITSM, SecOps, or GRC/IRM.
• Experience with Integration Hub, ITOM, Discovery, or Service Mapping.
• Experience developing solutions across multiple ServiceNow product areas.