ServiceNow ITSM Developer

G2IT, LLC.; Suitland (MD); On-site; USD 130,000 - 150,000; Full time

Job summary

G2IT, LLC. seeks an experienced ServiceNow ITSM Developer to design, administer, configure, and continuously improve enterprise ITSM solutions.

The role collaborates with government stakeholders to enhance service delivery and operational efficiency. Responsibilities include configuring and developing ITSM workflows, supporting Incident, Problem, Change, and Service Catalog processes, building impactful dashboards, and assisting with upgrades and integrations.

Qualifications

• Bachelor's degree or equivalent experience in computer science, information systems, or related field.
• CSA certification is required.
• 5+ years in ITSM support and ServiceNow administration/development.
• Experience with ITIL processes and best practices.

Responsibilities

• Configure, administer, and develop ServiceNow ITSM applications and workflows.
• Support ITSM processes: Incident, Problem, Change, Request, Knowledge, and Service Catalog management.
• Maintain and enhance ServiceNow functionality to meet requirements.
• Develop dashboards and reports to improve service delivery and performance.
• Assist with platform upgrades, testing, integrations, and enhancements.
• Troubleshoot escalated issues and ensure platform stability.
• Collaborate with stakeholders to identify process improvements and ITIL-based solutions.

Skills

ServiceNow administration

ServiceNow development

ITSM support

ITIL best practices

Top Secret Clearance

Education

Bachelor's degree in Computer Science or related field

Tools

CMDB

Flow Designer

IntegrationHub

Performance Analytics

Service Catalog

Job description

Position Overview

G2IT is seeking an experienced ServiceNow ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT Service Management (ITSM) solutions. The ideal candidate will have experience supporting ServiceNow ITSM processes, improving service delivery, and collaborating with government stakeholders to enhance operational efficiency.

Key Responsibilities

• Configure, administer, and develop ServiceNow ITSM applications and workflows.


• Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.


• Maintain and enhance ServiceNow functionality to meet customer and business requirements.


• Develop dashboards, reports, and workflows to improve service delivery and operational performance.


• Support platform upgrades, testing, integrations, and system enhancements.


• Troubleshoot and resolve escalated ServiceNow issues while ensuring platform stability.


• Collaborate with stakeholders to identify process improvements and implement ITIL best practices.

Required Qualifications

• 9+ years of overall IT experience.


• 5+ years of ServiceNow administration, development, or ITSM support experience.


• Current ServiceNow Certified System Administrator (CSA) certification.


• Experience supporting IT Service Management (ITSM) processes.


• Strong knowledge of ITIL best practices.


• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).


• U.S. Citizen with an Active Top Secret Clearance.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM).


• Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics.


• Experience supporting Department of Defense or Federal Government customers.


• ITIL Foundation certification.

Salary: $130,000–$150,000 annually, based on experience and qualifications.