ServiceNow ITSM Analyst II | Admin & Developer

Yale New Haven Health; New Haven (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Yale New Haven Health Services Corp. is seeking a System Analyst II for the ITSM team to design and build scalable workflows on the Now Platform. The role translates business needs into secure, efficient solutions and develops custom applications and integrations, while optimizing performance.

Experience as a ServiceNow administrator/developer with CMDB knowledge is required; Epic exposure is preferred. You will support project implementations, training, and post go-live activities across

Qualifications

• Associates degree or equivalent experience required.
• Minimum 5 years experience in Healthcare and/or technology strongly preferred.
• A minimum of 2 to 3 years' experience as a Systems Analyst is required.
• Epic experience preferred.

Responsibilities

• Designs and builds scalable digital workflows on the Now Platform translating business needs into secure, efficient solutions.
• Develops custom applications and integrations; optimizes performance and automates processes.
• Supports implementation of new projects and upgrades; troubleshoots questions during training, go-live and post go-live periods.
• Coordinates issues with stakeholders and documents operational specifications and application functionality.
• Provides guidance to users and manages end-user relationships throughout projects.

Skills

Workflow design

Communication

Problem solving

Independent work

Team collaboration

Education

Associates degree or equivalent experience

Tools

ServiceNow CMDB

Job description

Yale New Haven Health Services Corp. is seeking a System Analyst II for the ITSM team to design and build scalable workflows on the Now Platform. The role translates business needs into secure, efficient solutions and develops custom applications and integrations, while optimizing performance.

Experience as a ServiceNow administrator/developer with CMDB knowledge is required; Epic exposure is preferred. You will support project implementations, training, and post go-live activities across