ServiceNow ITSM Analyst – CMDB & Automation

Northwestern Medicine; Chicago (IL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Benefits information

Online benefits resources

Job summary

Northwestern Medicine Information Services seeks a Technical Analyst to support end-to-end ITSM processes and ensure reliable service delivery across the ServiceNow platform. The role emphasizes governance, data-driven improvements, and collaboration with clinical and administrative teams to align technology with patient care goals.

The ideal candidate brings several years of technical experience, strong communication skills, and the ability to work across multiple environments, including

Qualifications

• 3+ years technical experience
• Excellent verbal and written communications skills
• Experience with ITSM processes and ServiceNow
• Understanding of clinical and administrative healthcare environments

Responsibilities

• Develops proficient competence for assigned services and systems while grasping the integration and interaction of all supported services and systems
• Provides guidance and support for computing platforms and systems integration.
• Actively participates in on-going processes to integrate end users requests with software functionality.
• Contributes to analysis and recommendations relating to performance and/or capacity of systems to ensure reliability for current and/or future use.
• Provides diagnostic skills and expertise to coordinate problem determination and resolution, with vendors and manufacturers, across the full range of NMHC distributed systems IT environment.

Skills

Analytical thinking

Problem solving

Customer focus

Verbal communication

Team collaboration

On-call support

Education

Bachelor's degree or equivalent experience

Job description

Northwestern Medicine Information Services seeks a Technical Analyst to support end-to-end ITSM processes and ensure reliable service delivery across the ServiceNow platform. The role emphasizes governance, data-driven improvements, and collaboration with clinical and administrative teams to align technology with patient care goals.

The ideal candidate brings several years of technical experience, strong communication skills, and the ability to work across multiple environments, including