System Analyst II

Yale New Haven Health; New Haven (CT); On-site; USD 100,000 - 140,000; Full time

Job summary

Yale New Haven Health is seeking a System Analyst II to join the ITSM team as a ServiceNow Administrator/Developer. The role designs scalable digital workflows on the Now Platform, translating business needs into secure, efficient solutions.

The incumbent will develop custom applications, CMDB integrations, and agentic workflows aligned with organizational strategy and continuous improvement. The candidate should have prior ServiceNow development experience, CMDB familiarity, and the ability to

Qualifications

• Associates degree or equivalent experience required.
• Minimum 5 years experience in Healthcare and/or technology strongly preferred.
• A minimum of 2 to 3 years' experience as a Systems Analyst is required.
• Ability to analyze workflow and recommend and develop application solutions.
• Healthcare or Epic experience preferred.

Responsibilities

• Analyzes work flows and understands policies, procedures and constraints of clinical or business operations.
• Coordinates issues during projects with detailed investigation and documentation of specs and functionality.
• Works with users to determine project needs, develops proposals, and suggests opportunities for technological and workflow improvements.
• Assists with training, go-live and post go-live support for end users.
• Maintains system design and build documents and configures systems accordingly.

Skills

ServiceNow

Business analysis

Healthcare IT

Customer service

Team leadership

Education

Associates degree or equivalent

Tools

ServiceNow

CMDB

Microsoft Office

Job description

Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The System Analyst II for the ITSM team will serve as a ServiceNow Administrator/Developer that designs and builds scalable digital workflows on the Now Platform translating business needs into secure, efficient solutions will develop custom applications and integrations, optimize performance, develop agentic workflows and ensure the platform aligns with organizational strategy while driving continuous improvement and automation. Prior ServiceNow development and CMDB experience required. The System Analyst II researches, analyzes, and supports the application(s), related hardware, and how the broader ITS Systems will fit the needs of the Health System and/or specific department needs. Serves as the primary contact and expert for the application and related IT systems. The analyst works with department management and teams to build, install, and support the applications understand systems requirements. Primary responsibilities include analyzing work flows and understanding policies, procedures and constraints of the clinical or business operations. Coordinates all issues that arise during the project for their area in depth and precise investigation and documentation of operational specifications and application functionality is required. A key activity is to work with users to determine project needs, develop proposals, and recommend opportunities for technological and workflow improvement. They function as the primary contact to support the implementation of new projects and upgrades as well as troubleshoot problems and questions from end -users during training, go-live and post go-live periods. Attention to detail is a critical skill for this position. Successful candidates have an interest in emerging technologies and enjoy working with people to identify how technology can effectively support business needs
EEO/AA/Disability/Veteran
Responsibilities

• 1. Application and IT System Implementation and Support
  • 1.1 Supports the implementation and maintenance of applications, related IT systems, and hardware including analysis, planning and preparation.
• 2. Teamwork
  • 2.1 Creates and maintains regular status reports to Manager.
• 3. Documentation
  • 3.1 Documents and maintains all required system design and build documents and configures system accordingly.
• 4. Other
  • 4.1 Provides training to other IT staff and user clients as appropriate.

Qualifications
EDUCATION
Experience
Associates degree or equivalent experience required.
Minimum 5 years experience in Healthcare and/or technology strongly preferred. A minimum of 2 to 3 years' experience as a Systems Analyst is required. Ability to analyze workflow to recommend and develop application solutions. Ability to research and interpret data ; to include reporting, preparing and presenting data. Healthcare or Epic experience preferred.
Special Skills
Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required. Strong organizational. problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required. Must possess a high level of customer service skills and participate as strong, collaborative team player . Capable of taking leadership role in managing end user relationships. Working knowledge of Microsoft Office tools required. Customer Focus: Acts as a preceptor to junior employees. Seeks feedback from customers to identify improvement opportunities. Continuously works to improves the customer experience. Supports customer requests at all levels. Problem Solving: Applies problem solving techniques to get to the root cause of the problems. Collects data to understand problems through direct observation. Surfaces problems actively as improvement opportunities. Takes accountability for problem solving issues. Presents possible solutions to management when faced with a problem. Actively seeks collaboration across teams and stakeholders. Innovation: Identifies potential opportunities to improve work or outcomes. Uses standard work and document work flows to identify opportunities for continuous improvement. Suggests improvements to existing processes. Adaptability: Able to adapt plans in response to changing objectives. Constructively and resourcefully adapts to changing needs, conditions, priorities, or opportunities. Seeks guidance in the face of ambiguity or uncertainty. Proactively adapts plans in response to changing priorities.
PHYSICAL DEMAND
Travel to multiple YNHHS facilities is necessary.
YNHHS Requisition ID
198171